09.30.1998|Corporate

Bell Atlantic Restores Voice Mail Service to Harrisburg Area Customers

Bell Atlantic Restores Voice Mail Service to Harrisburg Area Customers

Affected Customers Need to Record New Greeting, Reset Mailbox Features

September 30, 1998

Media contact: Sharon Shaffer, 215-963-6200
Joan Rasmussen, 703-974-8815

HARRISBURG, Pa. -- Voice mail service to about 5,800 Bell Atlantic customers in the Harrisburg area was restored late yesterday following a service disruption earlier Tuesday.

Residential and business customers who lost use of their voice mail box as a result of this problem will receive a prepaid calling card for their inconvenience. Bell Atlantic will send those customers a letter with the details.

"We apologize to our customers for the inconvenience this disruption caused and we thank them for their patience," said Daniel J. Whelan, president and CEO, Bell Atlantic -- Pennsylvania. "Bell Atlantic is committed to offering quality service and we want to do everything possible to ensure we live up to that standard."

As soon as the problem was discovered early Tuesday, Bell Atlantic technicians began restoring voice mail service to individual customers. They worked into the evening to finish work on all the mailboxes which were affected by the problem that occurred while the company was loading software to add capacity to the voice mail system. Bell Atlantic is still investigating the cause.

Business and residential customers who were affected by the problem will need to record a new greeting, select a passcode and reset any special features, such as pager notification. They can do that by dialing the regular access number for their voice mail service and following the recorded instructions. Customers who need additional help in resetting their mailbox features should call Bell Atlantic at 1-800-870-0000.

On Tuesday, customers affected by the disruption were unable to access their voicemail boxes and messages in those mailboxes at the time of the outage were lost. Also, callers were not able to leave messages. As soon as Bell Atlantic restored the mailboxes, callers have been able to leave messages. However, they will not hear a personal greeting until the voice mail customer records a new one.

Voice mail customers affected by the disruption were in the following telephone exchanges (the first three digits of the phone number): 209, 213, 221, 228, 230, 231, 232, 233, 234, 236, 237, 238, 239, 242, 248, 251, 253, 255, 257, 260, 270, 271, 272 and 273.

Bell Atlantic is at the forefront of the new communications and information industry. With more than 41 million telephone access lines and more than seven million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high-growth global communications markets, with operations and investments in 23 countries. Bell Atlantic Restores Voice Mail Service to Harrisburg Area Customers

Affected Customers Need to Record New Greeting, Reset Mailbox Features

September 30, 1998

Media contact: Sharon Shaffer, 215-963-6200
Joan Rasmussen, 703-974-8815

HARRISBURG, Pa. -- Voice mail service to about 5,800 Bell Atlantic customers in the Harrisburg area was restored late yesterday following a service disruption earlier Tuesday.

Residential and business customers who lost use of their voice mail box as a result of this problem will receive a prepaid calling card for their inconvenience. Bell Atlantic will send those customers a letter with the details.

"We apologize to our customers for the inconvenience this disruption caused and we thank them for their patience," said Daniel J. Whelan, president and CEO, Bell Atlantic -- Pennsylvania. "Bell Atlantic is committed to offering quality service and we want to do everything possible to ensure we live up to that standard."

As soon as the problem was discovered early Tuesday, Bell Atlantic technicians began restoring voice mail service to individual customers. They worked into the evening to finish work on all the mailboxes which were affected by the problem that occurred while the company was loading software to add capacity to the voice mail system. Bell Atlantic is still investigating the cause.

Business and residential customers who were affected by the problem will need to record a new greeting, select a passcode and reset any special features, such as pager notification. They can do that by dialing the regular access number for their voice mail service and following the recorded instructions. Customers who need additional help in resetting their mailbox features should call Bell Atlantic at 1-800-870-0000.

On Tuesday, customers affected by the disruption were unable to access their voicemail boxes and messages in those mailboxes at the time of the outage were lost. Also, callers were not able to leave messages. As soon as Bell Atlantic restored the mailboxes, callers have been able to leave messages. However, they will not hear a personal greeting until the voice mail customer records a new one.

Voice mail customers affected by the disruption were in the following telephone exchanges (the first three digits of the phone number): 209, 213, 221, 228, 230, 231, 232, 233, 234, 236, 237, 238, 239, 242, 248, 251, 253, 255, 257, 260, 270, 271, 272 and 273.

Bell Atlantic is at the forefront of the new communications and information industry. With more than 41 million telephone access lines and more than seven million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high-growth global communications markets, with operations and investments in 23 countries.

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