Bell Atlantic Selects Concord's Network Health to Improve Customer Communication and Satisfaction

Bell Atlantic Selects Concord's Network Health to Improve Customer Communication and Satisfaction

Market-leading Network Health Provides Bell Atlantic Customers with Daily Network Performance Reports on the Web

August 9, 1999

Media contact: Christine Washburn, Concord Communications
Beth Andrix/Dawn Caruso, Schwartz Communications
Maureen Flanagan, Bell Atlantic

Marlboro, Mass. -- Concord Communications®, Inc. (NASDAQ: CCRD), the leader in Web-based network performance reporting and analysis solutions, today announced that Bell Atlantic is leveraging Network Health and the Internet to communicate network performance status and information to customers.

Bell Atlantic Data Solutions Group, a unit of Bell Atlantic, recently installed Network Health in their state-of-the-art enterprise management centers and uses the solution's automated, industry-leading reports to document the performance of their customers' networks. Customers in assorted industries, including global corporations, educational institutions and government agencies, access performance reports via the Internet daily to make informed and timely decisions about their network services.

"We selected this software tool because it's a cost-effective solution that can be quickly implemented, enabling us to provide customers easy access to useful data about their networks via the World Wide Web," said Don Montgomery, product manager of Network Management Services for the Bell Atlantic Data Solutions Group.

"With Network Health, we can arm our customers with the information they need to maximize the performance, availability and reliability of their data networks."

Delivers Better Customer Communication
Network Health enabled Bell Atlantic Data Solutions Group to move from an administratively expensive and time-consuming monthly customer report process to daily Web-based reports that customers can access anytime, anywhere through a Web browser. By "webifying" the way they document network performance, information is thirty times more timely and Bell Atlantic Data Solutions customers know they are receiving the most up-to-date information on their network performance.

"Organizations are increasingly turning to top service providers for maximum performance on the enterprise networks that drive their day-to- day business," said Dan Phillips, vice president of sales for Concord Communications. "Top service providers like Bell Atlantic need to constantly analyze and report performance back to their customers. Concord has tailored Network Health to help service providers painlessly communicate network performance and ensure the highest customer satisfaction."

Concord also works with other leading service providers including MCI Worldcom, Sprint, AT&T, Qwest and Level3, and generates approximately one-quarter of its business with service providers.

About Network Health
The Network Health family of analysis and reporting solutions includes ATM, Frame Relay, LAN/WAN, Remote Access, Router/Switch, Server, Service Level Reports and Traffic Accountant modules. These award- winning solutions share the same underlying database and acclaimed presentation format to provide a consistent and fully correlated "total view" of the entire IT infrastructure. The combined suite of Network Health products offers a complete solution, or an incremental migration path for performance analysis and streamlined reporting of an organization's entire client/server infrastructure -- from servers to the backbone and wide-area connections.

Aout Bell Atlantic's Data Solutions Group
The Bell Atlantic Data Solutions Group is dedicated to providing globally integrated network solutions that seamlessly connect businesses with their customers, partners and employees. The Data Solutions Group provides all aspects of data networking from the management and operation of customer networks and network integration, to network transport and advanced IP services such as intranets and extranets, virtual private networks, web hosting, messaging and multimedia services. The Data Solutions Group offers complete, end-to-end solutions through third party alliances and partnerships it is forming nationally and globally.

About Concord Communications
Concord Communications, Inc. is the leading developer of Web-based network reporting and analysis solutions that provide customers with the information they need to measure the effectiveness of their IT investment. The premier service providers, ISPs and Fortune 1000 companies turn to Concord each morning to assess the health of their corporate networks. Concord is headquartered in Marlboro, Massachusetts. For more information about Concord, call 1-800-851-8725 or visit Concord's World Wide Web site at http://www.concord.com.

The Total View is a trademark, and Concord, the Concord logo and Network Health are registered trademarks of Concord Communications, Inc.

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