Bell Atlantic Wholesale Centers Handle Load and Then Some
Stress Test Shows Company Can Easily Process Competitors' Orders
October 9, 1997
Processing orders from competitors is no sweat for Bell
Atlantic's wholesale operations centers in Manhattan and Boston. A
"stress test" showed the operations can handle up to eight times the
number of current orders.
During a recent trial, Bell Atlantic checked the centers' ability
to electronically process thousands of orders for customers switching
from one local phone company to another.
"Not since McDonald's have so many orders been taken so quickly,"
said Jack Goldberg, president - Telecom Industry Services for Bell
Atlantic. "When the test orders came to the wholesale centers, they
were processed quickly and accurately. We're confident that our
systems and employees can handle all the orders that competitors send
An independent accounting firm is sifting through the trial data
to see how smoothly the changes were made. But the Bell Atlantic
service representatives who facilitated the trial already are
During the trial, Bell Atlantic's wholesale centers handled from
4,000 to 8,000 orders a day and processed 12,000 to 14,000 electronic
messages about new service, facilities provisioning, maintenance,
repair and billing.
On an average day, the wholesale centers handle more than 1,000
orders from companies that are providing residence and small business
phone service in competition with Bell Atlantic.
The results are expected to help Bell Atlantic win approval from
regulators to enter the $20-billion long distance business in the
Bell Atlantic region. Under the provisions of the Telecommunications
Act, Bell Atlantic must show that its markets are open to competition
before it can offer long distance service.
The company has already made enormous strides to accommodate
local competition in its East Coast service area. In the 20 months
since the signing of the act, Bell Atlantic has entered into 300
agreements with over 100 carriers to connect its network with theirs.
More agreements are on the way.
"Clearly, we've taken every step imaginable to bring competition
into our local markets. We look forward to the day when we can
introduce true competition into the long distance industry," said
The new Bell Atlantic -- formed through the merger of Bell
Atlantic and NYNEX -- is at the forefront of the new communications,
information and entertainment industry. With 40 million telephone
access lines and 5.5 million wireless customers worldwide, Bell
Atlantic companies are premier providers of advanced wireline voice
and data services, market leaders in wireless services and the
world's largest publishers of directory information. Bell Atlantic
companies are also among the world's largest investors in high-growth
global communications markets, with operations and investments in 21