Bell Atlantic Wholesale Centers Handle Load and Then Some

Bell Atlantic Wholesale Centers Handle Load and Then Some

Stress Test Shows Company Can Easily Process Competitors' Orders

October 9, 1997

Media contacts:

Maureen Flanagan


Processing orders from competitors is no sweat for Bell

Atlantic's wholesale operations centers in Manhattan and Boston. A

"stress test" showed the operations can handle up to eight times the

number of current orders.

During a recent trial, Bell Atlantic checked the centers' ability

to electronically process thousands of orders for customers switching

from one local phone company to another.

"Not since McDonald's have so many orders been taken so quickly,"

said Jack Goldberg, president - Telecom Industry Services for Bell

Atlantic. "When the test orders came to the wholesale centers, they

were processed quickly and accurately. We're confident that our

systems and employees can handle all the orders that competitors send

our way."

An independent accounting firm is sifting through the trial data

to see how smoothly the changes were made. But the Bell Atlantic

service representatives who facilitated the trial already are


During the trial, Bell Atlantic's wholesale centers handled from

4,000 to 8,000 orders a day and processed 12,000 to 14,000 electronic

messages about new service, facilities provisioning, maintenance,

repair and billing.

On an average day, the wholesale centers handle more than 1,000

orders from companies that are providing residence and small business

phone service in competition with Bell Atlantic.

The results are expected to help Bell Atlantic win approval from

regulators to enter the $20-billion long distance business in the

Bell Atlantic region. Under the provisions of the Telecommunications

Act, Bell Atlantic must show that its markets are open to competition

before it can offer long distance service.

The company has already made enormous strides to accommodate

local competition in its East Coast service area. In the 20 months

since the signing of the act, Bell Atlantic has entered into 300

agreements with over 100 carriers to connect its network with theirs.

More agreements are on the way.

"Clearly, we've taken every step imaginable to bring competition

into our local markets. We look forward to the day when we can

introduce true competition into the long distance industry," said


The new Bell Atlantic -- formed through the merger of Bell

Atlantic and NYNEX -- is at the forefront of the new communications,

information and entertainment industry. With 40 million telephone

access lines and 5.5 million wireless customers worldwide, Bell

Atlantic companies are premier providers of advanced wireline voice

and data services, market leaders in wireless services and the

world's largest publishers of directory information. Bell Atlantic

companies are also among the world's largest investors in high-growth

global communications markets, with operations and investments in 21