BUFFALO, NY -- Beginning this month, NYNEX will offer its residence customers some easy reading.
NYNEX's Buffalo-area customers will be the first to receive a redesigned home telephone bill which is easier to read and understand. On the first page of the bill, consumers will find answers to the most commonly asked billing questions. In addition, NYNEX will continue to conserve paper by printing information on both sides of bill pages, while the return envelope is made of recycled telephone directories.
About half a million NYNEX customers in the Buffalo area will begin receiving the redesigned bills, which have a distinctive blue paper, during the first billing cycle this month. The rest of NYNEX's 11 million residence customers in New York and New England will receive the new bills by April.
In all, NYNEX expects to send more than 100 million of the new bills to its customers in the Northeast in 1996.
"We designed this new bill to be friendly to both the consumer and the environment," said Sue Yezzi, the NYNEX assistant vice president for Customer Billing. "We took the mystery out of your phone bills." With the new bill, customers will know at a glance whether payments or adjustments have been received, whether there's an overdue balance, the total bill and due date, and how to reach NYNEX by phone.
In addition, all recurring monthly charges for telephone services, as well as all taxes and surcharges, will be itemized.
Changes are explained in detail in inserts that will accompany each customer's first new bill. There also will be an automated informationline that customers can call to get a more detailed explanation of the new bill. There is a toll-free number for voice (1-800-214-5088) and a TTY/TDD number (1-800-215-6238) for the hearing impaired.
Said Yezzi, "We've conducted extensive research, and the bottom line is that customers find the new NYNEX bills simpler and easier to understand. The bill is better organized and contains more helpful information than ever before. This new bill is just a small part of what NYNEX is doing to improve service for our customers.