July 21, 1997
Contact: Bob Varettoni, 212/395-0500; Cliff Lee, 518/396-1095
NYNEX Reports Full Year of Improved Service To State Regulators
in New York
NEW YORK--NYNEX today said that it has once again posted improved quarterly
service results, as reported to the New York State Public Service Commission.
The results -- for the second quarter of 1997 -- mark a full year of improvements,
including nine straight months of performance that has improved in all 16 categories
used by the PSC for quarterly comparisons.
Ivan Seidenberg, NYNEX chairman, said, "A year ago, we very publicly
committed to a hiring, investment and operational plan designed to turn around our
performance, which had been affected by unanticipated growth. Now, thanks to the
great efforts of NYNEX employees, the numbers show that we're moving in the right
Among the highlights of NYNEX's most recent results, which compare second
quarter 1997 numbers to those of the second quarter 1996:
- The number of customers reporting a trouble was reduced by 23 percent, despite
continued strong growth in access lines;
- Missed repair appointments were reduced by 29 percent;
- Reports of customers out of service for more than a day were reduced by 35
- Complaints to the PSC were reduced by more than 51 percent. The aggregate
measure of all other measurements is at an all-time high, with 98 percent of NYNEX's
statewide objectives being met or exceeded.
Early last year, NYNEX committed an additional $1 billion over five years
to hiring and investment programs to improve service results. The company added more
than 3,500 service-related positions, and accelerated maintenance programs to address
potential problems before customers were affected.
Seidenberg added, "This is a solid start to where we want to be in the
future. As we work toward our merger with Bell Atlantic and as competition continues
to heat up at the local level, we know that we must keep proving our commitment to
quality service every day."
The PSC is expected to review NYNEX's second-quarter service results at an
upcoming public meeting.
Meanwhile, NYNEX's proposed merger with Bell Atlantic has received all necessary
state approvals and is awaiting final review from the FCC.
NYNEX is a global communications and media corporation that provides a full
range of services in the northeastern United States and high-growth markets around
the world, including the United Kingdom, Thailand, Gibraltar, Greece, Indonesia,
the Philippines, Poland, and the Czech and Slovak republics. The corporation is a
leader in telecommunications, wireless communications, directory publishing and video
entertainment and information services. NYNEX is also managing sponsor of FLAG --
Fiberoptic Link Around the Globe -- the world's longest undersea fiber optic communications
NYNEX news releases are available on the Internet at http://www.ba.com/nr/pastnews.html
or via fax for no charge at 1-800-331-1214.