BUFFALO, NY -- NYNEX unveiled today its first Home Market Center (HMC) in the state, a $6 million facility designed to improve service to the companys nearly 2 million residential customers in upstate New York. The center is located at 65 Franklin Street and will bring 250 new jobs to downtown Buffalo.
NYNEX also announced today that the new HMC, when fully operational, will begin a new service schedule that allows NYNEX residential customers to contact the center for new orders or billing inquiries 24 hours a day, seven days a week.
The opening of this center reflects NYNEXs commitment to service and the needs of our customers, said Elizabeth Houlihan, vice president for residence sales. How we treat customers and how quickly and how well we take care of their calls and requests is the cornerstone of our success in keeping them loyal to NYNEX.
The center also provides a new type of work environment, one that is upbeat and fun to work in. Its a place where employees are enthusiastic about their jobs, proud of their accomplishments and continuously provided with new tools and training to meet customer needs, she added.
As part of its re-engineering effort, NYNEX is converting operations and centralizing its upstate residential sales marketing in a single location. The Buffalo HMC is expected to employ about 250 people when fully operational within the next few months. It will handle residential customer accounts in the 716, 315, 518 and 607 area codes, as well as the northern portion of the 914 area code.
The service representatives at the center handle about 14,000 calls each month from customers ordering telephone service, requesting information about charges on their bills or buying products such as Call ID, Call Answering or Call Waiting.
NYNEX is bringing new jobs into downtown Buffalo, said Joseph A. DeMauro, NYNEXs Vice President and General Manager for Western New York. This is our hometown. NYNEX and its employees are an integral part of the communities of Western New York and we plan to continue to invest in projects that boost the economic vitality of the region.
The state-of-the-art center is located on the 7th and 8th floors of NYNEXs Western New York headquarters at 65 Franklin Street. Renovation work, which began in January, took nearly seven months to complete at a cost of about $6 million. This includes the cost of new computer support systems to speed service delivery.
In addition to work areas, the center features training and educational facilities to keep NYNEX representatives on the cutting edge of customer service innovations and technology.
NYNEX is a global communications and media company that provides a full range of services in the northeastern United States and high-growth markets around the world, including the United Kingdom, Thailand, Gibraltar, Greece, Indonesia, the Philippines, Poland, Slovakia and the Czech Republic.
The Corporation is a leader in the telecommunications, wireless communications, cable television, directory publishing and entertainment and information services.