Success Leads to Growth for Verizon's Operator Team
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COUER D' ALENE, Idaho - Verizon LiveSource (operator services) will open a new call center here as the business continues its success in offering operator services on a wholesale basis to the telecommunications industry. The LiveSource center will be co-located with the company's existing National Open Markets Center at 7400 Mineral Dr.
Verizon is planning to hire more than 1,000 new operators at eight locations in California, Idaho, Maine, Massachusetts, Florida, and Pennsylvania this year. The Coeur d'Alene location is expected to hire as many as 300 operators and supervisory personnel in the near future.
"Given our ability to handle the volume of Verizon's operator assistance and directory assistance calls quickly and effectively for our customers, we have had considerable success offering our specialized, skilled services to other businesses in the industry," said Kitty Linder, president of Verizon LiveSource. "We are expanding our wholesale operation to meet the needs of other companies over time. Workers here in Idaho will help us support AT&T Wireless and its customers."
Using networking technology, Verizon operators can support customers from other companies. Verizon LiveSource can answer calls from those companies' customers with appropriately branded greetings and offers a full suite of operator services.
The beginning pay for operators is $7.31 hour plus a complete benefits package. Potential employees should contact the company job line at 800-267-6585 or online at www.verizon.com/careers.
A Fortune 10 company, Verizon Communications (NYSE:VZ) is one of the world's leading providers of communications services, with approximately $67 billion in revenues. Verizon companies are the largest providers of wireline and wireless communications in the United States, with more than 139 million access line equivalents and 36 million Verizon Wireless customers. Verizon is the third largest long-distance carrier for U.S. consumers, with nearly 16 million long-distance lines. The company is also the largest directory publisher in the world, as measured by directory titles and circulation. Verizon's international presence includes wireline and wireless communications operations and investments, primarily in the Americas and Europe. For more information, visit www.verizon.com.