TELUS sets record with two Canada Awards for Excellence

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Burnaby, B.C. - The National Quality Institute's "Canada Awards for Excellence" program has recognized two divisions of TELUS as world-class and leaders in their respective fields. TELUS is the first company in the program's history to win two awards in the same year.

GTE owns 27 percent of TELUS, which was created from the 1999 merger of BC Telecom and Telus Corp., two of Canada's largest telephone companies.

TELUS Operator Services has earned a Quality Award. The award recognizes organizations for leadership and outstanding achievements in customer satisfaction, competitiveness, efficiency and performance.

"It's especially rewarding to receive this recognition after our group's transition from a basic, traditional service to a competitive business," said Jerry Low, TELUS's vice- president of Operator Services. "The Quality Award is an independent and authoritative assessment that we've been successful in focusing our efforts on providing customer service, information and call centre management expertise."

TELUS Health Services has received the inaugural Healthy Workplace Award. The award was developed by the NQI in partnership with Health Canada and health and safety professionals. Award criteria address five key areas: leadership, planning, people focus, process management and outcomes. To earn recognition, employers must demonstrate that employee health and well-being are an integral and strategic part of the way they do business.

"We are thrilled to be honoured with such a prestigious award," said Robert Sawka, TELUS's vice-president of Health, Safety and Environment. "To be recognized as having truly world-class employee health services is not only a tribute to our department, it also reflects the importance TELUS places on employee support and well-being."

TELUS has now been recognized four times by the Canada Awards of Excellence. Last year, TELUS Mobility received the Quality Award and, in 1997, TELUS Education (then known as BC TEL Education) received the award.

The Canada Awards for Excellence has recognized outstanding achievements in private and public sector organizations since 1983. The goal of the awards program is to encourage the adoption of world-class practices, promote communication and provide a common reference point for the exchange of best practices.

The National Quality Institute is an independent, not-for-profit organization. For more information about the NQI and the Canada Awards for Excellence, contact the NQI at
1-800-263-9648 or visit the NQI web site at

TELUS is Canada's second largest telecommunications company and provides a full range of advanced communication services and products connecting Canadians with the world. TELUS shares trade on the Toronto and Montreal stock exchanges under the stock symbols BTS (Common) and BTS.A (Non-Voting).


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