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NEW YORK - Verizon today opens its first business center to offer in-language sales and support to Asian businesses in New York. The center will serve Asian businesses that prefer to communicate in Chinese or Korean.
Located in Queens, the center will serve approximately 20,000 Chinese and Korean businesses in the state. Business customers will be able to select which language they prefer for their marketing materials, product ordering and sales support.
"Verizon supports the needs of its small business clients as they evolve and their businesses grow," said Ellen Corcoran, senior vice president for national sales for Verizon. "Our trained representatives are highly skilled at helping identify the right technologies to achieve customers' business objectives. And, we are pleased that we can now serve our business customers who prefer to communicate with us in Chinese or Korean."
Because of the depth and breadth of services offered, Verizon serves small businesses of all sizes. The center can help the graphic artist working from home; provide shops with access to customers and suppliers; migrate a chain of restaurants into a common payroll system; provide access for satellite locations to a garment manufacturer's central inventory system; and assist the expanding medical practice with its telemedicine applications.
Verizon has a long history of multicultural support. For example, the company began supporting residential customers wishing to communicate in Spanish in the late 1960s and in Chinese more than 10 years ago. Today, Verizon's consumer multicultural sales and solution centers in various parts of the country communicate with customers in languages including Chinese (Cantonese and Mandarin), Vietnamese, Korean, Spanish and Russian. Verizon's team of more than 1,200 employees with multicultural backgrounds is committed to meeting the language and other requirements of its customers, so it can give them the best possible service.
Expanding on the success of its multicultural approach to residential customers, Verizon created a special center for Hispanic businesses, La Connexion. Like the Asian business center, it enables business customers who prefer to communicate in Spanish to receive product and service support.
"Opening our center for Asian business customers demonstrates Verizon's steadfast commitment to the small business community, even as other suppliers are pulling out of the market," said Corcoran.
Business customers in New York who prefer to communicate in Chinese can contact the Verizon Asian Business Sales and Solutions Center on 877-500-5522, and Korean customers can call 877-511-5522.
A Dow 30 company, Verizon Communications (NYSE:VZ) is one of the world's leading providers of communications services, with approximately $68 billion in annual revenues. Verizon companies are the largest providers of wireline and wireless communications in the United States. Verizon is also the largest directory publisher in the world, as measured by directory titles and circulation. Verizon's international presence includes wireline and wireless communications operations and investments, primarily in the Americas and Europe. For more information, visit www.verizon.com.