Verizon Business Unveils New Integrated and Enhanced Customer Center Portal

BASKING RIDGE, N.J. -- Verizon Business today unveiled a new integrated customer center portal, building on the state-of-the-art tools businesses can use to provision, manage, order, pay and create reports for their communications services in a secure online environment.  The new look and feel for the Verizon Business Customer Center will provide an integrated view of a wide range of services, which customers can personalize, so they can better manage their networks and associated applications worldwide.

New capabilities, including "click to chat," will enable customers to get prompt online help for any Customer Center application.  Through a new Quick Status feature, customers can also view status of their trouble tickets prior to logging on to the portal.  In addition, the popular Dashboard, announced in April, is now available to all Verizon Business customers, providing them with a near real-time view of all their global fault, alarm and network performance and inventory information on an easy-to-read topology map.

The new Verizon Business Customer Center is available in eight languages: Chinese (Cantonese), Dutch, English, (U.S. and U.K.) French, German, Japanese, Portuguese and Spanish.

"We've redesigned our Customer Center to provide customers with more command and control of their communications services than ever before," said Tom Vitale, vice president of customer enablement for Verizon Business.  "By adding new capabilities and more tightly integrating feature functionality across our product portfolio, we are delivering one of the most powerful communications management tools available today."

The new Verizon Business Customer Center introduces more innovative and sophisticated tools to help all customers more efficiently place orders, check invoices and make payment arrangements, open trouble tickets, analyze calling and data traffic patterns, manage their data, voice and IP networking requirements, and access helpful reference materials from virtually anywhere around the globe.  Companies can now conduct a wide range of business processes including:

  •  Flexible self-management of a wide range of Verizon Business products and services.

  •  Seamless and secure access to critical data and tools to manage that data.

  •  Easy-to-use applications and tools to help improve productivity and efficiency.  

  •  Quickly determining and allocating resources where they are needed most to help control costs.

  •  A near real-time view of their network, via the Dashboard, which gives global topology, rolling 30-day network availability and trouble-ticket reporting.

  • Efficient and ecologically friendly paperless billing options.

"Companies that can provide customer portals that focus on self service, application development and integration will be well received in the marketplace," said Brian Washburn, principal analyst, Business Network Services with Current Analysis, a Virginia-based analyst firm.  "What customers want is to make their businesses run smoother through one portal that offers one solution and is accessible around the globe, integrating the functionality they need to run their operation." 

Vitale said, "We're listening very closely to how our customers prefer to do business with us. These new enhancements are part of an ongoing evolution to help ensure that we continue to enhance our overall customer experience by making it more simple and ultimately even more valuable for companies to work with Verizon Business."

About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide.  Combining unsurpassed global network reach with advanced technology and professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world.  For more information, visit www.verizonbusiness.com.