Verizon Expands Support for Asian Business Customers
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THOUSAND OAKS, Calif. - Vietnamese, Korean and Chinese business-owners on the West Coast can now speak to Verizon in their native languages as a result of an expansion of Verizon's Language Assistance Center in Santa Monica.
The center currently serves 123,000 Asian residential customers, giving them a choice of Korean, Mandarin, Vietnamese or English for their product ordering and sales support.
"Verizon is committed to meeting the language and other individual needs of our diverse consumer clients," said Ellen Corcoran, senior vice president for national sales for Verizon. "Our trained representatives are highly skilled at helping identify the right products and services to provide tailored solutions."
Verizon and its predecessor companies have a long history of multicultural support. The Language Assistance Center opened in 1970 to support Spanish-speaking residential customers. The center gradually expanded to support customers in other Verizon regions including Texas, Arkansas, New Mexico, Oklahoma, Florida and the Pacific Northwest. Support for residential customers who speak Mandarin, Korean and Vietnamese was added in 1995, and a separate center to meet the needs of Verizon's customers with disabilities opened in Oxnard in 2003.
Today, more than 1,000 employees staff 13 Verizon consumer multicultural sales and solution centers in various parts of the country. Expanding on the success of its multicultural approach to consumers, Verizon recently created a special center for Hispanic-owned businesses, enabling customers who prefer to communicate in Spanish to receive product and service support.
Business customers in California can call (877) 500-5522 to communicate in Mandarin; (877) 511-5522 to communicate in Korean; and (877) 522-5575 to communicate in Vietnamese.
Verizon Communications Inc.
With more than $71 billion in annual revenues, Verizon Communications Inc. (NYSE:VZ) is one of the world's leading providers of communications services. Verizon has a diverse work force of 212,000 in four business units: Domestic Telecom provides customers based in 28 states with wireline and other telecommunications services, including broadband. Verizon Wireless owns and operates the nation's most reliable wireless network, serving 45.5 million voice and data customers across the United States. Information Services operates directory publishing businesses and provides electronic commerce services. International includes wireline and wireless operations and investments, primarily in the Americas and Europe. For more information, visit www.verizon.com.