Verizon Global Wholesale is introducing Web-based Quick Functions to give its wholesale customers additional tools and flexibility for handling business transactions with the company.
Quick Ticket and Quick Status are two online tools that allow wholesale customers who purchase Verizon Business wholesale products to submit and track their own trouble tickets round-the-clock. These easy-to-use, secure Web portals complement the 24-hour toll-free number customers can use to submit and track trouble tickets.
"Verizon Global Wholesale understands the need to deliver advanced tools that simplify the process and give our customers the freedom they need to succeed in a fast-paced business world," said Mike Yancey, director, wholesale voice product management. "We strive to deliver self-service capabilities such as Quick Functions that add value to our customer relationships."
Wholesale customers access Quick Functions through Verizon's award-winning Verizon Enterprise Center (VEC) customer portal. Unlike other VEC processes, Quick Functions require no sign-in, user name or password. However, once a ticket is opened, that information can only be viewed by the customer who establishes a secure, unique PIN when opening the ticket.
Using Quick Functions, wholesale customers can access information such as the date a trouble ticket was opened, current ticket status, a graphical view of the lifecycle of the ticket, and summaries that include detailed updates from the assigned engineer. Interactive options allow wholesale customer to update and make requests at appropriate points in the process until the ticket is closed.
Notification updates also are available for customers through e-mail, pager, SMS or automated phone calls. Customers can choose to receive these updates on an event basis or at regular intervals from 30 minutes to up to every 48 hours.
Wholesale customers can use Quick Functions by clicking here.
Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 93 million customers nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers innovative, seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 195,000 and last year generated consolidated revenues of more than $107 billion. For more information, visit www.verizon.com.