Verizon Offers Enhanced Operator Services to Wholesale Customers
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NEW YORK - Verizon is changing its operator services group to LiveSourcesm, a new name that better reflects the company's expanded offering of enhanced services to wholesale customers.
Sophisticated infrastructure, skilled workers and access to extensive databases enable Verizon to offer an array of information services beyond just phone numbers, including restaurant and movie listings, weather information and sports scores. These services are attractive to wireless companies, competitive local exchange carriers and long distance carriers.
"More than ever, we can give our wholesale customers a real competitive edge with our enhanced services," said Kitty Linder, president of Verizon LiveSource. "We've come a long way from just manually completing calls and giving out phone numbers. We're now a full service provider of content, access and delivery, and our product selection includes enhanced services, databases and mechanized capabilities. So we're changing our name from Verizon Operator Services to Verizon LiveSource."
Among the new wholesale services available from Verizon operators are:
- Restaurant reviews by city, cuisine type, restaurant name or street name
- Movie listings of all major and independent theaters in the United States
- Weather reports for all 50 states and 2,400 international locations
- Sports scores for professional hockey, football, basketball and baseball as well as NCAA football and basketball
- Category search by type of business and geographic area
"Operators are the core of our team, and will continue to deliver the best in service quality from these new data resources," Linder said.
Verizon operators currently support the information needs of key wireless, competitive local exchange companies and interexchange carriers. In monthly surveys, customers rate the service they receive from Verizon's operators "good" or "excellent" more than 95 percent of the time.
Verizon Communications (NYSE:VZ) is one of the world's leading providers of communications services. Verizon companies are the largest providers of wireline and wireless communications in the United States, with 112 million access line equivalents and 27 million wireless customers. Verizon is also the largest directory publisher in the world. A Fortune 10 company with approximately 260,000 employees and more than $65 billion in annual revenues, Verizon's global presence extends to 40 countries in the Americas, Europe, Asia and the Pacific. For more information on Verizon, visit www.verizon.com.