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NEW YORK - Verizon Online kicks off a new era in customer service for broadband customers with the inauguration of its new Chinese-language Web site, www.verizon.com/chinese, throughout the United States. With this development, information about Verizon DSL is now more accessible than ever before to Chinese-speaking customers, complementing the company's nationwide in-language support at customer call centers.
The new Chinese language portal offers a consumer-friendly environment with easy navigation tools and provides a comprehensive lineup of DSL choices for all broadband needs, with comparative rates, special packages and special online services.
"Verizon is committed to serving all of our diverse customers according to their lifestyles and preferences," said Jeff McFarland, director for multicultural marketing for Verizon. "For over a decade we have been working to broadly engage different segments of the population."
Clare Fang, group manager for Asian marketing for Verizon, said, "We understand the cultural differences of our diverse customers. By communicating in-language, we can make sure the benefits of high-speed access to the Internet are easily understood and readily available to our Chinese-speaking customers."
Verizon Online is replete with choices. There are a wide variety of rate packages and speeds, including a consumer DSL service that is more affordable than many dial-up plans in the market. For a limited time in most areas, subscribers can sign up for a year and be able to access the Web at connection speeds of up to 768 Kbps (kilobits per second) downstream and 128 Kbps upstream, all for only $14.95 per month.
Verizon Online DSL customers can also get blazing-fast Internet connections at a maximum speed of 3.0 Mbps (megabits per second) downstream and 768 Kbps upstream for $21.95 per month for the first three months. Thereafter, the cost is $29.95 per month with a one-year commitment.
Verizon Online subscribers get special access to a wide range of exciting content such as music, games and videos. Every customer is also entitled to nine e-mail accounts, online security and 24/7 live technical support. Moreover, Verizon Online has the advantage of being the only major Internet service provider in the country that offers its customers a choice of Web portals. These include the popular Yahoo! and MSN® Premium. All of these features are available to Verizon DSL customers at no additional cost.
Over the years, Verizon has been a strong supporter of Asian communities around the country, a role exemplified further by Verizon's recent sponsorship of the Lunar New Year events in New York and Los Angeles.
To learn more about Verizon Online DSL service in the Chinese language, please visit www.verizon.com/chinese. Chinese-speaking customer service representatives are available by phone at 888-878-9188 (East Coast) or 800-483-8688 (West Coast). Customer service support in Chinese is also available to small businesses in certain areas.
Verizon Communications Inc. (NYSE:VZ), a Dow 30 company, is a leader in delivering broadband and other communication innovations to wireline and wireless customers. Verizon operates America's most reliable wireless network, serving 51.3 million customers nationwide; one of the most expansive wholly-owned global IP networks; and one of the nation's premier wireline networks, serving home, business and wholesale customers. Based in New York, Verizon has a diverse workforce of approximately 250,000 and generates annual consolidated operating revenues of approximately $90 billion. For more information, visit www.verizon.com.