Verizon to Provide 911 Enhancements to Its VoiceWing Broadband Phone Service

Full Transparency

Our editorial transparency tool uses blockchain technology to permanently log all changes made to official releases after publication.

More of our content is being permanently logged via blockchain technology starting [10.23.2020].

Learn more

NEW YORK - Verizon and leading 911 operations support and network providers are taking steps to significantly enhance the emergency-calling capabilities offered to Verizon VoiceWing Broadband Phone Service subscribers.

Currently, most VoIP emergency-service offerings do not provide emergency response centers with a caller's name, address or callback number. VoiceWing will test a solution this summer in New York City that will deliver emergency calls over a dedicated network to the Enhanced 911 system and automatically provide emergency response operators with the telephone number and associated name and address of the VoiceWing caller.

"Customer safety is very important to us, and we are focused on solutions that will allow emergency response centers to process VoiceWing 911 calls as efficiently as they handle wireline and wireless emergency calls," said Michael Hassett, senior vice president for Verizon's Retail Markets Group.

"We look forward to providing our VoiceWing customers with improvements to our emergency calling service. The ability to provide emergency service personnel with customer location and callback information automatically is particularly critical in cases where the customer is unable to speak or drops off the line during a 911 call," he said. "The solution we will test in New York is part of our effort to find comprehensive solutions that can provide E 911 service to VoiceWing customers nationally, both in and out of Verizon's traditional service areas."

Until E 911 services are available for its customers nationwide, VoiceWing will continue to inform customers about where its current emergency response service is available and how it works, including the steps customers must take to register their service locations, and the need to maintain an alternate device such as a wireline or wireless phone to reach emergency services.

Verizon Communications Inc.

With more than $71 billion in annual revenues, Verizon Communications Inc. (NYSE:VZ) is one of the world's leading providers of communications services. Verizon has a diverse work force of more than 210,000 in four business units: Domestic Telecom serves customers based in 29 states with wireline telecommunications services, including broadband and other services. Verizon Wireless owns and operates the nation's most reliable wireless network, serving 43.8 million voice and data customers across the United States. Information Services operates directory publishing businesses and provides electronic commerce services. International includes wireline and wireless operations and investments, primarily in the Americas and Europe. For more information, visit


Related Articles


Virtual Reality (VR) has begun to transform medicine in profound ways. VR solutions are being used to train doctors and to plan and practice operations.


Verizon’s military discounts site shows everything you need to know about Wireless offers, FiOS savings and military career opportunities, all in one place, making it simple for service members and veterans to discover what Verizon has to offer.