Verizon Wireless Leads the Industry in Customer Satisfaction, According to American Customer Satisfaction Index
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Verizon Wireless, operator of the nation's most reliable wireless network, ranks highest among major U.S. wireless service providers for customer satisfaction based on the latest American Customer Satisfaction Index (ACSI), released today, June 3. The announcement comes a week after federal regulations took effect permitting wireless users in all markets nationwide to switch wireless providers while retaining their phone numbers. The ruling, known as local number portability (LNP), took effect in 100 major markets last year, and became effective nationwide May 24.
For the complete news story, visit www.verizon.com/about/news/vzw/2004/06/pr2004-06-03.