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On November 24, 2003 American consumers can switch their wireless service provider without changing their telephone number, or bring their landline telephone number to a wireless service account. This event, known as local number portability (LNP), requires wireless service providers and landline carriers to cooperate for the good of the customer. Committed to making the process as simple as possible for its new and existing customers, Verizon Wireless, the nation's largest wireless service provider, has been working for more than a year to make number portability happen: Verizon Wireless has completed a comprehensive training program for all of its sales channels and employees; modified its network; launched two Web sites with information for individual consumers and businesses; developed an infrastructure to support all billing and point of sales systems; and integrated LNP into all of its business processes.
For the complete news story, visit www.verizon.com/about/news/vzw/2003/11/pr2003-11-19b.