05/20/2022 Updated on  07/27/2022|Products & Plans|Privacy & Security

Verizon continues its crack down on spam calls and texts

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Ashley Colette

Becomes first service provider to submit foreign language robocalls to USTelecom’s Industry Traceback Group


Updated 7/27

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Update: From May to June 2022 alone, Verizon identified or blocked 2.5 billion unwanted calls for wireless customers - detecting more than 26.5 billion spam calls to date - and blocks tens of millions of spam text messages daily on behalf of our customers. And on a daily basis, Verizon labels 1.2M calls with [V] for verified callers and 85K with [SPAM?] for robocalls for more than 3M Fios voice customers.

As a reminder, customers can report spam texts by forwarding them to 7726 (SPAM) on their mobile phone.

BASKING RIDGE, N.J. - On the network more people rely on, industry-leading security capabilities have identified or blocked more than 24 billion unwanted calls for 82 million Verizon customers to date - and millions of spam text messages daily. These same measures have helped quickly identify and prevent rising threats including Spanish-language and Mandarin-language spam calls.

Example of Spanish-language spam call:

Audio file

Example of Mandarin-language spam call:

Audio file

Verizon continues to set industry standards alongside organizations such as the Industry Traceback Group (ITG) to identify the source of illegal robocall campaigns and notify law enforcement. In 2019, Verizon became the first service provider to automate its participation in ITG’s tracebacks, in most cases responding to ITG in less than a minute. On May 2, Verizon became the first service provider to submit foreign language scam call examples to ITG, setting new standards for inclusive security measures.

“Thanks to some of the world’s most advanced network security analytics, we are swiftly sourcing, reporting, and preventing bad actors,” said Manon Brouillette, CEO, Verizon Consumer Group. “Tools such as the Call Filter app are giving customers the power to do the same, on the network more people rely on. Working together, we can help protect some of our most vulnerable populations from scam calls.”

Our continued efforts are helping make a difference: More Verizon customers state they are no longer overwhelmed from calls from unknown numbers in Q1 2022 versus the same time last year.1

Verizon wireless customers can block or avoid many of these types of robocalls at no cost thanks to Verizon’s Call Filter. If you or someone you know receives a spam call or text message, please report the spam phone call through the Verizon Call Filter app or at VoiceSpamFeedback.com, and forward the spam text message to 7726 (spam) from your mobile phone, and never respond to requests you are not expecting.

Learn more about Verizon’s ongoing work to help protect customers from scam calls and tools to help stop and block robocalls here.

1 Verizon Anti-Robocalling Efforts Tracker. May 2022.


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To date, with the use of STIR/SHAKEN, Call Filter and additional tools, Verizon has flagged as potential spam or blocked 20 billion unwanted calls for 80 million customers, and counting.
U.S. consumers send and receive roughly 20 billion text and media messages a day, and on any given day, Verizon detects and blocks millions of those as unwanted spam text messages.