Verizon customers’ network experience rated #1 in the nation in latest scientific drivetests
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Latest RootMetrics’ network report names Verizon best nationally for the 11th consecutive time, 10th straight for fastest network
Verizon was unbeaten nationally in reliability in 118 of 125 cities (94%) and in 46 of 50 states for overall network performance
4G LTE Advanced available in more than 1,500 markets
BASKING RIDGE, NJ – So, which network should you choose? The one ranked first by scientific drive tests, by crowdsourced data, by millions of real users or by beloved customers? Great news, you don’t have to pick. Verizon wins across all types of tests. Verizon’s network wins underscore a relentless focus on innovation and continued investment to give our customers the best.
Today, RootMetrics – the nation’s most rigorous and scientific network testing organization – once again found Verizon’s network undefeated in all six categories tested, including overall network performance, reliability, speed, data, call and text. This marks the 11th consecutive time Verizon has won in the RootMetrics overall network performance award, and 10th for fastest network.*
Here are the five ways we stay ahead of the pack:
- We make the best technologies available to our customers
Our engineers have rolled out the latest LTE Advanced technologies by combining carrier aggregation, 4x4 MIMO (antenna technology), and 256 QAM. These technologies offer much faster speeds, better connectivity, more bandwidth for customers and lay the groundwork for Verizon’s next-generation 5G network.
- We stay ahead of the curve
We’ve created platforms to encourage technological innovation: successfully testing 4G LTE technology over CBRS spectrum (Citizens Broadband Radio Service) on Verizon’s live commercial network, driving XRAN Fronthaul standards and adding voice capabilities to our CatM network to offer even more IoT solutions choices.
- We ensure reliability
Our network is built for reliability. From year-round planning for severe weather, to backup power at our switch locations and cell sites, to redundant fiber connections to prepare for emergencies, 24x7 staffed operations centers and a rigorous maintenance schedule, when you need to connect, we are ready.
- We build to exceed our customers' needs
Our 4G LTE network, the largest in the U.S., covers more than 2.6 million square miles. To stay ahead of demand, our teams continue to build out small cells and in-building systems for our customers.
- We’re leading 5G deployment
We launched the world’s first 5G Ultra Wideband Network and 5G Home in parts of Houston, Indianapolis, Los Angeles and Sacramento. And we will expand broadband internet and 5G mobility service later this year.
Why do RootMetrics’ tests matter?
Verizon is consistently recognized by multiple independent third parties for being the network that delivers the most reliable and powerful experience. RootMetrics conducts close to 4 million real world drive and indoor tests that cover more than 230,000 miles in all 50 states and in 125 metro areas. This methodology controls for user and phone bias by testing the networks side-by-side on the same device, at the same time and in the same area.
In 2019 alone, J.D. Power’s Wireless Network Quality Performance Study, which uses customer surveys to determine the Best Network Quality, Verizon received more awards for network quality than any other provider 22 times in a row—that is over a decade of being number one.**
In addition, leading crowdsourced data providers, like Tutela and OpenSignal, use crowdsourced measurements from apps for their reports. OpenSignal named Verizon #1 in Video Experience, Latency Experience and Upload Speed Experience in its most recent report*** based on independent analysis of mobile measurements from real users. Tutela, which uses crowdsourced measurements from apps for their studies, found that Verizon had the best consistent quality score in the US. P3 Communications awarded Verizon "best in test," reporting our network achieved the highest overall score in their nationwide network performance study, the P3 Mobile Benchmark US.
*Rankings based on the RootMetrics US National, State, and Metro RootScore Reports: 2H 2018. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Verizon. Visit www.rootmetrics.com for more details
**Verizon Wireless received the highest score in the J.D. Power 2017 (V1 & V2), 2018 (V1 & V2) & 2019 (V1) U.S. Wireless Network Quality Performance Studies of customers’ satisfaction with their network performance with wireless carriers. Visit jdpower.com/awards
**OpenSignal Awards – Mobile Network Experience: USA report January 2019, #1 in 4G Availability, Upload Speed Experience and Video Experience, based on independent analysis of mobile measurements recorded during the period Sep 16 – Dec 14, 2018 © 2019 OpenSignal Inc.