Verizon Enterprise Solutions: Q1 2013 Highlights

Verizon Enterprise Solutions completed agreements with and began deploying innovative business technology solutions – including intelligent networks, cloud, managed security and machine-to-machine (M2M) solutions – for successful corporations and organizations in the first-quarter of 2013.

Customers

• The Ocean Exploration Trust was founded in 2008 by Dr. Robert Ballard, best known for his 1985 discovery of RMS Titanic, to engage in ocean exploration and education. Verizon provides the ship-to-shore satellite internet service between Ocean Exploration Trust’s flagship Exploration Vessel E/V Nautilus and the Inner Space Center at the University of Rhode Island Graduate School of Oceanography. This service connection enables us to stream live high definition video from the bottom of the ocean to shore to the internet and distributed sites in real time.
• Verizon Terremark provides support for a major government benefits organization by providing a private cloud environment. Large amounts of storage are needed for the clients’ records which are in the process of being scanned and delivered into the private cloud hosted at Verizon Terremark Data Centers. The initiative will improve the time it takes for the organization to process claims more efficiently, and enhance the clients’ experience. Verizon Terremark has built this private cloud to the Federal Information Security Management Act high accreditation in support of this effort.
• A $12B global healthcare products leader needed a global information infrastructure platform to run its enterprise from R&D and manufacturing through distribution and customer care. Through a strong collaboration approach, Verizon Enterprise Solutions and the company designed a global services platform, leveraging technology solutions including Managed Private IP, Terremark Enterprise Cloud, Wireless phones, tablets and Backup, Professional Services, UCC & VOIP, Internet, and Contact Center Solutions.
• The Commonwealth of Pennsylvania has been working with Verizon Enterprise Solutions to transform their communication services, including voice and data with Private IP, Ethernet and managed services; enterprise internet; managed security services; unified communications services; and contact center services. With the three-year transformation now complete, commonwealth agencies have access to enhanced communications and collaboration among departments.
• One of the top 10 banks in the U.S. needed to have a record of all live interactions with its customers and have access those records quickly for e-discovery efforts to ensure compliance with banking regulation in its contact center space. Verizon Enterprise Solutions is providing a fully managed call recording solution to solve the customer’s business requirements, installing, coding, and migrating users to the new infrastructure.
• A major U.S. bank, who serves individual consumers, small and medium businesses, institutional investors, corporations and governments in the U.S. and abroad, turned to Verizon Enterprise Solutions to help expand on its session initiated protocol (SIP) VoIP transformation strategy and take advantage of the significant cost savings, economies of scale and network flexibility by moving their TDM contact center services to IP Toll Free (IPTF).
• A leading provider of insurance and retirement products needed to focus on cost containment, driving efficiencies in the business and carefully planning for critical projects with a disciplined allocation of resources. It knew it was critical to right-size staffing solutions to support on-going projects and refine their network roadmap to include consolidation and migration to cost effective IP solutions. Verizon Enterprise Solutions architected a comprehensive design to include a streamlined Program Management Office solution that maintains the expertise needed to seamlessly support critical projects. The solution includes Managed IP PBX and Intelligent Networking Solutions that allowed the customer to control operating costs, accelerate migration to new technology, and reallocate internal resources to focus on its core competencies.
• Synchronoss Technologies, Inc. – Today more than ever, subscribers count on their mobile operators for reliability, scalability, and security for all of their valuable content such as contacts, pictures, videos, device settings, messages and call logs. The Synchronoss Personal Cloud Platform is fast becoming one of the largest in the world with over 56 million users globally, installed on nearly 90 million connected devices, and managing and syncing billions of entities in the cloud. Through Synchronoss’ relationship with Verizon Enterprise Solutions and its Verizon Terremark division, mobile operators are enjoying tremendous cloud benefits, such as lower churn rates and a better customer experience of new devices on mobile data share plans, while at the same time, developing new revenue streams.
• Quest Diagnostics is the world’s leading provider of diagnostic information services. With a client base that includes about half of the physicians and hospitals in the United States, the company’s national sales team, of more than 1,000 professionals, must be able to respond quickly to customer concerns.

  Getting the right technology into the hands of the sales force is critical to the company’s success. The sales professionals require a portable, easy to use technology that allows them to access and show information, including marketing materials and reports, to customers during on-site meetings. They also require an intuitive user experience to help new sales professionals quickly adapt to the technology.

  After evaluating its options, Quest Diagnostics concluded in December 2012 that the iPad 4 was the right solution for its national sales team. But Quest needed to purchase and implement the new technology in time for its annual National Sales meeting, to be held in February 2013. Verizon Enterprise Solutions worked with Quest Diagnostics to roll out the product quickly in order to meet the tight turnaround time.

  The roll-out of an iPad to each sales professional was a well-received surprise and considered one of the highlights of the national sales event. Since then, the use of the iPad by the sales team has begun to help Quest Diagnostics achieve important objectives, including improved quality of sales presentations and reduced time and money on printing costs.

• Galderma, a leading global pharmaceutical company focused on dermatology, wanted a cost-efficient means of increasing the capacity of its IT global network infrastructure to support its increasingly data-intensive workload. The company chose a fully managed communications network from Verizon Enterprise Solutions, underpinned by Verizon’s comprehensive security solutions and professional service expertise. The result is a secure, reliable global communications platform that Galderma’s employees can use to access and share the confidential data, such as medical research and financial data, which drive the company’s business growth.
• Verizon is working with the Clinton Foundation Health Matters Initiative (CHMI) to drive public awareness and execute an engagement strategy that evaluates the technology needs of health care facilities and related organizations focused on disadvantaged communities, including Coachella Valley, Greater Little Rock and Jacksonville. The goal is to help close gaps in health disparities and to encourage healthy lifestyles in these selected communities. In addition, Verizon will provide the technology infrastructure to support the CHMI web portal, including application development, cloud storage and high-speed connectivity.
• National Grid announced Verizon is part of a ‘dream team’ of technology and business companies that will help test and deliver the energy system of the future for more than 15,000 customers in Worcester, Mass. National Grid characterized the deployment as the “Northeast’s largest, most comprehensive smart grid pilot.”

Solutions

• Verizon launched Networkfleet on the Verizon Wireless network, which helps fleet, operations and risk managers improve operations by managing speed, fuel consumption, drivers, and routes while using vehicle diagnostics to help hold the line on maintenance costs. Verizon is using the solution for Verizon’s service fleet with a goal of deploying the solution in 18,000 vehicles this year.
• Verizon launched the Verizon Partner Program which allows its ecosystem of partners to expand business to the mid-market through simplified access to the company’s world class of portfolio of cloud, advanced mobility, machine-to-machine, strategic communications and intelligent network solutions.
• Verizon certified the Ambient Smart Grid Node family on the Verizon Wireless 4G LTE network. The technology helps utilities support multimedia applications and real-time information sharing between field technicians and control centers with improved bandwidth, reduced latency and enhanced security features.
• Verizon and Qualys announced an agreement to expand their relationship to deliver new advanced cloud-based IT security and compliance management services. These services include vulnerability management, Web application scanning, PCI and policy compliance solutions to organizations around the world. Verizon enterprise clients can benefit from the performance, security and scalability of the QualysGuard Cloud Platform to secure and protect their IT assets and Web applications from cyber-attacks and to automate compliance.
• Verizon announced it expanded the types of security events studied and is analyzing data from 19 global security organizations in its soon-to-be-released “Verizon 2013 Data Breach Investigations Report.” The 2013 report will study security events such as distributed denial of service attacks, network intrusion, insider misuse, and attacks against the energy and critical infrastructure sectors.

Recognition

• Verizon was selected as the Reader Trust Award winner in the Managed Security Services category of the 2013 SC Awards. Verizon’s managed security services portfolio has been chosen as one of the information security industry’s most effective solutions, addressing the biggest security challenges facing organizations.
• Verizon achieved Cisco® Multinational Gold Certification status in EMEA by recertifying France, Germany, the Netherlands and the United Kingdom. To earn Gold Certification, Verizon met rigorous standards set forth by Cisco in networking competency, service, support, and customer satisfaction.