5 PM EST Update: Verizon is expanding its support for customers impacted by Hurricane Ian. Starting Thursday, September 29, customers in the following counties will receive unlimited calling, texting and data through October 4, 2022.
Customers do not have to take any action to take advantage of the offer and can verify eligibility for call/text/data relief by entering their zip code here: https://www.verizon.com/featured/relief/.
We will continue to monitor and evaluate the counties included in this offer.
Several nonprofit organizations have launched text-to-donate campaigns. Verizon customers can make a $10 donation by texting the numbers listed below:
Text IAN to 90999 to make a donation to the American Red Cross.
Text DISASTER to 20222 to make a donation to the Florida Disaster Fund activated by the Volunteer Florida Foundation.
Text RELIEF to 20222 to make a donation to the Orlando Health Foundation.
For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center
What you need to know:
Verizon consumer (prepaid and postpaid) and small business customers* in parts of Florida who will likely be most affected by Hurricane Ian will receive unlimited calling, texting and data September 28 through October 4, 2022
Some Verizon retail store hours may be subject to change due to local conditions and mandatory evacuation orders. Please check the status and make an appointment at verizonwireless.com/stores before visiting
Verizon Frontline Crisis Response Team standing by to provide mission-critical communications support to public safety agencies responding to Hurricane Ian at no cost to public safety agencies
VtoV support for Verizon employees impacted by the storm
BASKING RIDGE, NJ - With Hurricane Ian expected to make landfall in the U.S. as a Category 3 storm in Florida tomorrow, Verizon is ready to support customers with their needs in the aftermath.
In anticipation of Hurricane Ian making landfall in Florida, for our consumer and small business customers*, from September 28 through October 4, Verizon is providing unlimited calling, texting and data to those customers who reside in areas that will likely be most impacted by the storm. Accounts with billing addresses in the following Florida counties are included:
Customers do not have to take any action to take advantage of the offer and can verify eligibility for call/text/data relief by entering their zip code here: https://www.verizon.com/featured/relief/ (site will be updated ASAP).
Retail Store Hours
Because storm damage and power outages may affect our normal store hours in certain areas, we recommend shopping and accessing customer assistance online at www.verizon.com or by using the MyVerizon app. If you’d rather visit a store, you can find the nearest Verizon location and schedule an appointment by visiting: www.verizon.com/stores.
Verizon Frontline Support for First Responders
The Verizon Frontline Crisis Response Team is standing by to provide mission-critical communications support to public safety agencies responding to Hurricane Ian at no cost to the supported agencies.
The Verizon Frontline Crisis Response Team provides on-demand, emergency assistance during crisis situations to government agencies, emergency responders, nonprofits and communities on a 24/7 basis. Verizon Frontline Response Team members set up portable cell sites, WiFi hotspots, free charging stations and other Verizon Frontline devices and solutions that enable communications and/or boost network performance.
Here’s a quote you can use from one of our local leaders:
“Hurricane Ian has already disrupted the lives of millions of Floridians,” said Shawn Alexander, consumer vice president for Verizon. “We hope this offer gives our customers one less thing to worry about so they can focus on staying safe.”
Verizon supports its employees in critical times
The VtoV Employee Relief Fund is a charity that provides aid for Verizon employees displaced from their homes due to natural disasters - such as fire, flood, hurricane, severe weather - or domestic violence. Since its inception in 2013, VtoV has provided over $4.8 Million in grants to more than 4,500 Verizon employees around the world. The grants are used toward food, clothing, shelter and other necessities during life-changing disasters. In addition to the generosity our employees show in support of their fellow V Teamers, Verizon Foundation offers a generous matching gift program with 100% of every donation going directly to help a V Teamer in need, because Verizon pays all administrative fees.
*Verizon small business customers include customers with 50 lines or less.