Verizon Response: Unlimited call/text/data for customers impacted by the Dixie Fire

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What you need to know:

  • Verizon consumer (prepaid and postpaid) and small business customers who have been most impacted by the Dixie Fire will receive unlimited calling, texting and data 8/10-16

  • Some Verizon retail store hours are subject to change due to mandatory wildfire evacuation orders. Please check the status and make an appointment at before visiting

  • Our Verizon Response Team is available 24/7 to deliver Verizon Frontline technologies including drones, portable cell sites, WiFi hotspots, charging stations and other devices in support of first responders

For our consumer and small business customers impacted by the Dixie Fire in Northern California, beginning Tuesday, August 10 through Monday, August 16, Verizon is providing unlimited calling, texting and data to those customers who reside in areas most impacted by this historic wildfire. Accounts with billing addresses in the following zip codes are included:

96020, 00031, 96137, 96061, 95942, 95954, 95965, 95915, 95984, 95923, 95971, 95934, 95947, 95983, 96114, 00012, 96056

Customers do not have to take any action to take advantage of the offer.

Because the wildfires may affect our normal store hours in certain areas, we recommend shopping and accessing customer assistance online at or by using the MyVerizon app. If you’d rather visit a store, you can find the nearest Verizon location and schedule an appointment by visiting:

Our Verizon Response Team is available 24/7 to deliver Verizon Frontline technologies including on-demand, emergency assistance for first responders. We mobilize Verizon Frontline drones, charging stations, WiFi hotspots, devices, special equipment, emergency vehicles and more to help enable mission-critical communications for local, state and federal agencies across the U.S. First responder customers with wireless priority service should utilize *272 or download the Priority Telecommunications Services app when placing calls.

Wildfire season started early this year and the Dixie Fire is now the largest single wildfire in California history...We hope this offer will give our customers the peace of mind they deserve, so they can focus on more important things during this difficult time.

Steven Keller, Verizon Consumer Group Vice President

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