Verizon Response: Hurricane Dorian

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September 10, 12:00 PM Update


What you need to know:

  • Despite the widespread power outages and damage  caused by Hurricane Dorian, Verizon’s network performed exceptionally well throughout the storm from Florida up through Virginia

  • Verizon customers will now receive unlimited texts and calling originating from the U.S. to  the Bahamas, through September 16, 2019 -  an extension of our initial offer

  • The Verizon Foundation recently announced a $100,000 grant to the United Way of Miami-Dade, to support their immediate relief efforts for those impacted by Hurricane Dorian in the Bahamas.

Network

Despite the widespread power outages and damage caused by Hurricane Dorian, Verizon’s network performed exceptionally well throughout the storm from Florida up through Virginia.  In North and South Carolina, where the storm hit hardest, Verizon deployed a number of portable assets to keep the network in service.  In addition to supporting our network operations, Verizon’s portable network assets including portable cell sites and generators, were deployed throughout the event to support first responders.  In areas such as the Outer Banks of North Carolina where commercial power remains out, our generators continue to run, supplying power to critical communications infrastructure. 

Support for the Bahamas

As first responders, government officials and humanitarian organizations continue to assess the devastation caused by Dorian in the Bahamas and respond to the immediate needs of those impacted, we are extending our offer of support to our U.S. customers who are concerned about family and friends there. Verizon customers will now receive unlimited texting and calling from the U.S. to the Bahamas through September 16, 2019.

This follows Verizon Foundation’s announcement of a $100,000 grant to the United Way of Miami-Dade to support the immediate relief efforts for those impacted by Hurricane Dorian’s devastation in the Bahamas.

Verizon customers can help the American Red Cross or World Central Kitchen in their disaster relief efforts by texting the word DORIAN to 90999 for American Red Cross, or FOOD to 80100 for World Central Kitchen, and $10 will be added to their Verizon Wireless bill upon confirmation of the billing zip code.

Visit Verizon's Emergency Resource Hub for more info on our response efforts.

September 6, 3:00 PM Update


What you need to know:

  • As Dorian creeps up the coast, Verizon’s network continues to perform well in the midst of the storm.
  • Unlimited calling, texting and data offer has been expanded to Verizon consumer (prepaid and postpaid) and small business customers in 19 additional coastal North Carolina counties impacted by Hurricane Dorian.
  • Our Verizon Response team remains available 24/7 and is coordinating with first responders on the ground in the impacted areas.

Network

As Dorian creeps up the coast, Verizon’s network continues to perform well in the midst of the storm. In South Carolina and Virginia, our network performance remains at pre-storm levels. In North Carolina, where the storm hit hardest, we are experiencing slight service interruptions on the barrier islands outside of Morehead City. All other North Carolina network performance remains at pre-storm levels. Throughout the coastal Carolina markets and Virginia, we have sites running on backup power as they are designed to do for reliability when commercial power is lost. Where it is safe to go out, our team has begun refueling operations to ensure sites remain in service for our customers and first responders. Our engineers have also begun site surveys and repairs to ensure continued service. 

We have responded to requests for service at a local shelter where evacuees are staying and at a forward command center to support first responders in their efforts by deploying mobile assets that provide additional coverage where it's needed most. We continue to stay vigilant and have mobile assets and emergency response teams in place to respond to Dorian’s continued impact in the Carolinas and Virginia.  

Don’t Cut the Fiber

As recovery teams work to restore power and remove debris for impacted communities, we are calling on residents and other recovery teams in the areas to avoid cutting fiber lines. If you are working near fiber cables, please be aware that those lines are carrying traffic that supports first responders, cellular networks and life-saving communications. If you need to work nearby one of these cables, please call 811 for site coordination to ensure the communications are available for those impacted by the storm to connect with loved ones and the resources they need and so that first responders can conduct their mission critical work of search, rescue and recovery. 

Community and First Responder Support

Beginning Friday, September 6 through September 9, Verizon is expanding its unlimited calling, texting and data offer to consumer and small business customers who live in the following coastal North Carolina counties: Bertie, Bladen, Camden, Chowan, Columbus, Edgecombe, Gates, Greene, Halifax, Hertford, Lenoir, Martin, Nash, Northampton, Pasquotank, Pitt, Robeson, Wayne, Wilson

Those counties join the following that were previously announced:

  • North Carolina: Beaufort County, Brunswick County, Carteret County, Craven County, Currituck County, Dare County, Duplin County, Hyde County, Jones County, New Hanover County, Onslow County, Pamlico County, Pender County, Perquimans County, Sampson County, Tyrrell County, Washington County
  • South Carolina: Beaufort County, Berkeley County, Charleston County, Colleton County, Dorchester County, Georgetown County, Horry County, Jasper County
  • Georgia: Appling County, Bacon County, Brantley County, Bryan County, Bulloch County, Camden County, Charlton County, Chatham County, Clinch County, Echols County, Effingham County, Evans County, Glynn County, Liberty County, Long County, McIntosh County, Pierce County, Wayne County
  • Florida: Brevard County, Clay County, Duval County, Flagler County, Glades County, Hendry County, Highlands County, Indian River County, Martin County, Nassau County, Okeechobee County, Osceola County, Palm Beach County, Putnam County, Seminole County, St. Johns County, St. Lucie County, Volusia County

Customers can verify eligibility for call, text, and data relief by entering their zip code at Verizon Wireless.

Our Verizon Response team remains available 24/7 and is coordinating with first responders on the ground in the impacted areas. We have mobilized charging stations, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US as needed. First responder customers with wireless priority service should utilize *272 when placing calls.

Verizon retail stores may be closed or have reduced hours due to the storm. You can find the nearest one that’s open by visiting Verizon Wireless

Verizon customers can help the American Red Cross or World Central Kitchen in their disaster relief efforts by texting the word DORIAN to 90999 for American Red Cross, or FOOD to 80100 for World Central Kitchen, and $10 will be added to their Verizon Wireless bill upon confirmation of the billing zip code. Customers looking to support the Florida Disaster Relief Fund can text DISASTER or DISASTER25 to 20222 and $10 or $25 respectively will be added to their Verizon Wireless bill.

Visit Verizon's Emergency Resource Hub for more info on our response efforts.

September 5, 3:00 PM Update


What you need to know:

  • As Dorian makes its way up the east coast, Verizon's network performance in Florida and Georgia remains at normal pre-storm levels, and in South Carolina our network continues to withstand the severity of the storm’s impact with performance also at normal pre-storm levels
  • Unlimited calling, texting and data offer has been expanded to Verizon consumer (prepaid and postpaid) and small business customers  in seven additional coastal North Carolina counties in the path of Hurricane Dorian
  • Our Verizon Response team remains available 24/7 and ready to coordinate with first responders should Dorian cause damage in any of the areas in the path of the storm

Network

As Dorian makes its way up the east coast, Verizon's network performance in Florida and Georgia remains at normal pre-storm levels. In South Carolina our network is performing at pre-storm levels despite being battered by Dorian's winds and flooding rains.   With widespread commercial power losses throughout Charleston, some sites in South Carolina are running on backup power as they were designed with reliability in mind.  Refueling operations will begin as soon as it is safe for our teams to venture out. This will ensure those sites without commercial power continue to remain in service for our customers and first responders. We continue to stay vigilant and have mobile assets and emergency response teams in place to respond to Dorian’s continued impact in the Carolinas.       

Community and First Responder Support

Beginning Thursday, September 5 through September 9, Verizon is expanding its unlimited calling, texting and data offer to  consumer and small business customers  who live in the following coastal North Carolina counties: Beaufort, Brunswick, Craven, Jones, Pender, Perquimans, Sampson

Those counties join the following that were previously announced:

  • North Carolina: Carteret County, Currituck County, Dare County, Duplin County, Hyde County, New Hanover County, Onslow County, Pamlico County, Tyrrell County, Washington County
  • South Carolina: Beaufort County, Berkeley County, Charleston County, Colleton County, Dorchester County, Georgetown County, Horry County, Jasper County
  • Georgia: Appling County, Bacon County, Brantley County, Bryan County, Bulloch County, Camden County, Charlton County, Chatham County, Clinch County, Echols County, Effingham County, Evans County, Glynn County, Liberty County, Long County, McIntosh County, Pierce County, Wayne County
  • Florida: Brevard County, Clay County, Duval County, Flagler County, Glades County, Hendry County, Highlands County, Indian River County, Martin County, Nassau County,  Okeechobee County, Osceola County, Palm Beach County, Putnam County, Seminole County, St. Johns County, St. Lucie County, Volusia County

Customers can verify eligibility for call, text, and data relief by entering their zip code at Verizon Wireless.

Our Verizon Response team remains available 24/7 and stands ready to coordinate with first responders should Dorian cause damage in any of the areas in the path of the storm. We have mobilized charging stations, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US as needed. First responder customers with wireless priority service should utilize *272 when placing calls.

Verizon retail stores may be closed or have reduced hours due to the storm. You can find the nearest one that’s open by visiting Verizon Wireless

Verizon customers can help the American Red Cross or World Central Kitchen in their disaster relief efforts by texting the word DORIAN to 90999 for American Red Cross, or FOOD to 80100 for World Central Kitchen, and $10 will be added to their Verizon Wireless bill upon confirmation of the billing zip code. Customers looking to support the Florida Disaster Relief Fund can text DISASTER or DISASTER25 to 20222 and $10 or $25 respectively will be added to their Verizon Wireless bill.

Visit Verizon's Emergency Resource Hub for more info on our response efforts.

Dorian NASA

NASA image of Hurricane Dorian

September 4, 2:30 PM Update


What you need to know:

  • All Verizon customers will receive unlimited texts and calling originating from the U.S. to the Bahamas, from September 2 through September 9, 2019 (applicable taxes and surcharges will apply).
  • Unlimited calling, texting and data offer has been expanded to additional Verizon consumer (prepaid and postpaid) and small business customers in Georgia and North Carolina in the path of Hurricane Dorian.
  • Our Verizon Response team is available 24/7 and ready to coordinate with first responders should Dorian cause damage in any of the areas in the path of the storm.

Following Hurricane Dorian’s battering of the Bahamas, we are offering support to our U.S. customers who are concerned about family and friends there. Verizon customers will receive unlimited calling and texting from the U.S. to the Bahamas, from September 2 through 9, 2019 (applicable taxes and surcharges will apply). Our Verizon roaming partner in the Bahamas is working quickly to restore services impacted by the storm and we will stay in contact with them as their work continues.

As Dorian makes its way up the coast of Florida, Verizon’s network has felt negligible impact with performance remaining at normal levels. We continue to stay vigilant and move mobile assets and Verizon Response teams up the coast to be ready for Dorian’s potential impact in Georgia and the Carolinas. Additionally, beginning Wednesday, September 4 through September 9, Verizon is expanding its unlimited calling, texting and data offer to consumer and small business customers who live in the following counties:

  • Georgia: Appling County, Bacon County, Bulloch County, Charlton County, Clinch County, Echols County, Evans County, Screven County, Tattnall County, Ware County, Washington County
  • North Carolina: Carteret County, Currituck County, Dare County, Duplin County, New Hanover County, Onslow County, Pamlico County, Tyrrell County, Washington County

Those counties join the following that were previously announced:

  • Florida: Brevard County, Clay County, Duval County, Flagler County, Glades County, Hendry County, Highlands County, Indian River County, Martin County, Nassau County, Okeechobee County, Osceola County, Palm Beach County, Putnam County, Seminole County, St. Johns County, St. Lucie County, Volusia County
  • Georgia: Brantley County, Bryan County, Camden County, Chatham County, Effingham County, Glynn County, Liberty County, Long County, McIntosh County, Pierce County, Wayne County
  • North Carolina: Hyde County
  • South Carolina: Beaufort County, Berkeley County, Charleston County, Colleton County, Dorchester County, Georgetown County, Horry County, Jasper County

Customers can verify eligibility for call, text, and data relief by entering their zip code at Verizon Wireless.

Our Verizon Response team is available 24/7 and stands ready to coordinate with first responders should Dorian cause damage in any of the areas in the path of the storm. We have mobilized charging stations, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US as needed. First responder customers with wireless priority service should utilize *272 when placing calls.

Verizon retail stores may be closed or have reduced hours due to the storm. You can find the nearest one that’s open by visiting Verizon Wireless

Verizon customers can help the American Red Cross or World Central Kitchen in their disaster relief efforts by texting the word DORIAN to 90999 for American Red Cross, or FOOD to 80100 for World Central Kitchen, and $10 will be added to their Verizon Wireless bill upon confirmation of the billing zip code. Customers looking to support the Florida Disaster Relief Fund can text DISASTER or DISASTER25 to 20222 and $10 or $25 respectively will be added to their Verizon Wireless bill.

Visit Verizon's Emergency Resource Hub for more info on our response efforts.

As our Verizon Response teams closely monitor Dorian’s path, we remain ready to support our customers, including businesses and first responders, and the communities that may be impacted by this storm. Our thoughts are also with those in the Bahamas who have already felt Dorian’s wrath. We hope these small things we can do to ensure our customers are able to connect worry-free will help bring some peace of mind before, during and after the storm.

John Granby, Verizon Consumer Group South Area President

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Hurricane Dorian

September 3 Update


What you need to know:

  • All Verizon customers will receive unlimited texts and calling originating from the U.S. to the Bahamas, from September 2 through September 9, 2019 (applicable taxes and surcharges will apply).
  • Unlimited calling, texting and data offer has been expanded to additional Verizon consumer (prepaid and postpaid) and small business customers in Florida, Georgia and North Carolina in the path of Hurricane Dorian.
  • Our Verizon Response team is available 24/7 and ready to coordinate with first responders should Dorian cause damage in any of the areas in the path of the storm.

Following Hurricane Dorian’s battering of the Bahamas, we are offering support to our U.S. customers who are concerned about family and friends there. Verizon customers will receive unlimited calling and texting from the U.S. to the Bahamas, from September 2 through 9, 2019 (applicable taxes and surcharges will apply). Our Verizon roaming partner in the Bahamas is working quickly to restore services impacted by the storm and we will stay in contact with them as their work continues.

Additionally, beginning Tuesday, September 3 through September 9, Verizon is expanding its unlimited calling, texting and data offer to consumer and small business customers who live in the following counties:

  • Florida: Clay County, Duval County, Flagler County, Nassau County, Putnam County, Seminole County, Volusia County
  • Georgia: Brantley County, Effingham County, Long County, Pierce County, Wayne County
  • North Carolina: Hyde County

These counties join 25 counties in the path of Hurricane Dorian announced yesterday. Customers can verify eligibility for call/text/data relief by entering their zip code at Verizon Wireless.

Our Verizon Response team is available 24/7 and stands ready to coordinate with first responders should Dorian cause damage in any of the areas in the path of the storm. We have mobilized charging stations, devices, special equipment, emergency vehicles and more to support local, state and federal agencies across the US as needed. First responder customers with wireless priority service should utilize *272 when placing calls.

Verizon retail stores may be closed or have reduced hours due to the storm. You can find the nearest one that’s open by visiting Verizon Wireless.

Verizon customers can help the American Red Cross or World Central Kitchen in their disaster relief efforts by texting the word DORIAN to 90999 for American Red Cross, or FOOD to 80100 for World Central Kitchen, and $10 will be added to their Verizon Wireless bill upon confirmation of the billing zip code. Customers looking to support the Florida Disaster Relief Fund can text DISASTER or DISASTER25 to 20222 and $10 or $25 will be added to their Verizon Wireless bill.

Visit Verizon's Emergency Resource Hub for more info on our response efforts.

As our Verizon Response teams closely monitor Dorian’s path, we remain ready to support our customers, including businesses and first responders, and the communities that may be impacted by this storm. Our thoughts are also with those in the Bahamas who have already felt Dorian’s wrath ,” said John Granby, Verizon Consumer Group South Area President. “We hope these small things we can do to ensure our customers are able to connect worry-free will help bring some peace of mind before, during and after the storm.

 

John Granby, Verizon Consumer Group South Area President

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