Verizon responds to western wildfires: Unlimited call/text/data for impacted customers

Media contact(s)
Heidi Flato
925.324.8692

Full Transparency

No Updates

Learn more

We're committed to building trust.

The Verizon Newsroom greatly values transparency. By integrating blockchain technology, we’re able to permanently log all changes made to official releases after publication. We believe people deserve the highest level of integrity. And we’re committed to setting the industry standard for corporate communications.

Learn more

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center

What you need to know:

  • Verizon consumer (prepaid and postpaid) and small business customers who have been most impacted by recent wildfires will receive unlimited calling, texting and data 8/20-26

  • Some Verizon retail store hours are subject to change due to mandatory wildfire evacuation orders. Please check the status and make an appointment at verizonwireless.com/stores before visiting

For our consumer and small business customers impacted by the wildfires in Northern California beginning Friday, August 20 through Thursday, August 26, Verizon is providing unlimited calling, texting and data to those customers who reside in areas most impacted by active wildfires. Accounts with billing addresses in the following zip codes are included:

Caldor Fire:

00051, 00052, 95626, 95629, 95634, 95636, 95666, 95667, 95684, 95709, 95720, 95726

Dixie Fire:

00012, 00028, 00031, 00038, 95915, 95923, 95934, 95942, 95947, 95954, 95971, 95983, 95984, 96020, 96056, 96061, 96075, 96109, 96113, 96114, 96121, 96122, 96130, 96137

McFarland Fire:

00037, 96022, 96076, 96080

Monument Fire:

00039, 95527, 96010, 96041, 96046, 96048

Customers do not have to take any action to take advantage of the offer.

Because the wildfires may affect our normal store hours in certain areas, we recommend shopping and accessing customer assistance online at https://www.verizon.com/business/ or by using the MyVerizon app. If you’d rather visit a store, you can find the nearest Verizon location and schedule an appointment by visiting: https://www.verizon.com/stores.

Our Verizon Response Team is available 24/7 to deliver Verizon Frontline technologies including on-demand, emergency assistance for first responders. We mobilize Verizon Frontline drones, charging stations, WiFi hotspots, devices, special equipment, emergency vehicles and more to help enable mission-critical communications for local, state and federal agencies across the U.S. First responder customers with wireless priority service should utilize *272 or download the Priority Telecommunications Services app when placing calls.

“Across the West, people are living with the anxiety that comes with every wildfire season...We hope this offer will give our customers one less thing to worry about, so they can focus on staying safe during this stressful time.”

Steven Keller, Verizon Consumer Group Vice President.

Related Articles

08.18.2021
Update on Verizon’s response to wildfires in the Western U.S. including network status, prep for PSPS events, and support for first responders and relief organizations.
06.23.2021
Verizon prepares its network year-round for extreme weather, natural disaster and other crisis; offers wildfire safety and preparation tips for consumers and businesses