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Hum

Introduction

Hum services include: vehicle diagnostics and location assistance, emergency calling, automated alerts to emergency personnel in response to detection of an accident, driver safety scoring that gives you feedback about your driving and tips on ways your driving might be improved, real-time vehicle tracking, roadside assistance and possible discounts on travel, automotive, car rental and other offers. Your Hum service also includes a mobile application and might include Wi-Fi hotspot service from Verizon Wireless. Wi-Fi hotspot service privacy practices are covered by Verizon’s Privacy Policy.

Hum’s privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when you are using Hum services.

Read Verizon's Privacy Policy

Information we collect and how it is used.

We colect information that you provide, including your name, contact information and avatar or photograph. Hum devices automatically collect information about your vehicle’s make, model, color, year and identification number; vehicle performance and maintenance characteristics, and vehicle location and use information (including trip distances, acceleration, deceleration, turning, speed and revolutions per minute). We use this information to provide Hum services including the driver safety score, real-time vehicle tracking and local discounts.

The Hum app also collects information from your mobile device when you permit this, including your device location and motion activity such as trip locations and distances, braking, acceleration, speed, cornering, and taps on your device screen while the device is in a moving vehicle. We use location and motion information from your mobile device to provide you with a driver safety score. If you use the Hum app without a Hum device, the driver Safety Score is based solely on location and motion activity information from your mobile device. 

We also use mobile device location information for navigation, roadside assistance, to provide you with local discounts, and for the app’s group location feature. The group location feature within the Hum App allows you to create or join groups of Hum app users who share their mobile device location with each other in real time and also offers the ability to receive notifications when group members come and go from specified locations.

For Hum app users, we use mobile device location information to help deliver Hum services you have, including discounts and roadside assistance. Depending on your settings, we may collect Information from your mobile device even when you are not using the app.

Information we share.

We may share Information that identifies your vehicle and other personal information with vendors and when necessary to provide Hum services such as alerting emergency personnel of your location if a crash is detected, helping authorities locate your vehicle if you report it stolen or helping roadside assistance services locate your vehicle.

If you link your Hum app to your Google Assistant account to enable hands-free use of Hum features, your Hum device information may be shared with Google Assistant. When you do this and use Google Assistant to interact with your Hum device, Hum device information including your vehicle’s performance, and maintenance, and location is shared with Google and may be used as described in the Google Assistant terms of service and privacy policy. You may stop sharing information with Google Assistant at any time by visiting the Hum settings menu and clicking “Remove Google Assistant.”

We may also use Hum information on its own or in combination with other Verizon information about you to develop aggregate insights about our users. For example, a company may find it valuable to know the number of vehicles on roads at various times of day and the percent of drivers of those vehicles that are in a certain age range. Hum information may also be shared with third parties in a way that does not identify you personally. For example, recipients may use this information to provide traffic reporting or similar services or car manufacturers could use it to understand characteristics about vehicle models.

Location Sharing: Hum app users can create or join groups of other users to share location with each other in real time and to receive alerts when group members come and go from specified locations. Group members see the first and last name, email address, and avatar or photograph of other group members. Each group member has the ability to add new members to the group at any time until the ten-member limit is reached. You will receive an email and a push notification (if you allow them) when a new member joins the group and can choose whether to share location with the new member. You can review or change your location sharing settings for each group you create or join using the app’s “Manage Settings” controls.

Family Experience: Hum primary account holders can invite family members to join the Hum Family Experience to view vehicle location, diagnostics, and trip history. Members can also utilize roadside assistance benefits and receive personalized notifications including vehicle health and maintenance notifications, speed alerts, and boundary alerts. Hum primary account holders can invite and remove members in the Hum app.  Members can remove themselves from a family group in the Hum app.

Your choices and controls

You can control the Hum app’s collection of location and motion information from your mobile device using your device location settings. You will not be able to use location-based features like driver Safety Scores when location is off.

We may offer you the choice to share your information, including your Safety Score, with others, such as insurance providers, to determine whether you may be eligible for discounts or other benefits.

You can opt out of receiving Hum-related marketing mail or texts by calling 1-800-711-5800.

Last Update: February, 2020