Verizon uses your personal data for various purposes, including providing our services, enabling your account, billing, technical support, product development, and payment application. For telematics customers, Verizon may link vehicle and driving information to personal data. In addition, Verizon uses personal data to improve services that Verizon offers to its customers and to combat fraud and other illegal activity.
We may also use your personal data to contact you regarding our products and services, including survey requests. We will use your personal data for marketing or other purposes unrelated to your specific service when this is in accordance with applicable data protection or privacy law and any preferences you express.
When you use Verizon websites and apps, information is collected about your device and your visit including dates, times and duration of visits to our sites (including whether you are a first-time or repeat visitor); browsing, searching and buying activity as you interact with our sites and apps; IP address; mobile telephone number; web addresses of the sites you come from and go to next, including whether you visited the website directly or were referred from another website or link; location information consistent with your browser settings and app choice; and information about your connection, including your device's browser, operating system, and platform type. We use this information for operational, performance measurement and other business purposes, and to help us deliver more relevant Verizon marketing messages on our websites, on non-Verizon websites. The marketing messages may be delivered by our representatives, via email, or via other Verizon services or devices. This information is also used to tailor the content you see and may also be used to assess the effectiveness of our sites and to help you should you request help with navigation problems on our sites.
If you choose to use our referral service to tell a friend about a page on one of our websites, you will be asked to submit an email to your friend directly. Please do so only if you have the permission of your friend. If your friends refer you to us directly, we may in certain geographic locations use the contact information provided in order to market to you, in accordance with applicable law. In some of our geographic locations, and to the extent permitted by applicable law, we may monitor or record your telephone conversations with us for quality control, training, and security purposes.
We will provide specific information as required by applicable law about how we use your personal data based upon the particular service that Verizon provides to you or to your company.
Under the local laws in some countries, we must be able to describe the legal basis on which we rely to process your personal data. In most cases, we will process your personal data for our legitimate business interests (for example, to enable us to understand how our services are used and to derive knowledge that enables us to develop new services), when it is necessary for purposes of a contract, or when it is necessary for us to do so to meet our legal obligations. When we process your personal data for our legitimate business interests, we put in place safeguards to make sure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
In certain circumstances (for example, in relation to some of our marketing activities) and where required by law, we may ask for your consent to process your personal data, and you may withdraw your consent at any time by contacting us using the details at the end of this notice.