Your security is important to us.
Our security team is working 24x7x365 to keep your information and accounts safe. Whether you are a customer with a single personal phone line or a business with several Verizon lines or other services, our teams are here to help protect against identity theft, fraud, and unauthorized charges or use of your account.
We offer account controls to all our customers to prevent unauthorized changes or charges on multi-line accounts. Customers can visit us online to www.verizon.com or download the My Verizon App to manage users and assign permissions to other users on their accounts.Our customer service representatives are required to verify your identity before making any changes to your account. We will never contact you unprompted and ask for sensitive information like your account PIN, password or temporary one-time passcodes.
If you believe you’ve received a suspicious message claiming to be from Verizon, please let us know by reaching out to us at email@example.com.
Chief Information Security Officer