No Internet connection?

Learn about ways to solve common Internet connection issues. Use our Guided Solutions Tool to quickly find your home Wi-Fi information, get help connecting more devices to your network or resolve troubles with your router. You can also check your router for more details on how to resolve issues you may be experiencing with your connection.

Fix connection issues

View router details

Frequently asked questions

Check your router setup
Here are some steps to check your router's set up:

Take a look on the back of the router and make sure that the
cable coming from the wall has been plugged into the white Ethernet/WAN port.

If you have TV service with Verizon, be sure the coax is screwed in.

Make sure that any devices connected to the router (like TVs, computers, gaming systems, etc.) are plugged into the yellow LAN ports.

Check that the router’s WAN light is on. You can find it on the front or lower back depending on your router.
How do I fix issues with my Wi-Fi connection?
Here are a few top solutions that can help resolve Wi-Fi connection issues.

Wi-Fi connection appears slow or spotty

Check helpful tips on how to resolve slow or intermittent connections. You can also use our Guided Solutions Tool to help diagnose and fix the issue you may be experiencing.

Fix connection

Learn tips

Home Wi-Fi name isn’t showing on my device

Make sure you did not accidentally disable Wi-Fi access for that device. Learn how to enable or disable Wi-Fi access to a device via Parental Controls.

Manage Wi-Fi Access

Forgot Wi-Fi password

If you forgot your Wi-Fi password you can find your home wireless network name (SSID) and password (WPA2) on your router’s label. You can also find your password online in My Verizon or in the My Fios app. This is helpful if you customized your password. Learn more about how-to find your Wi-Fi password.

Find password

Note: If the Wi-Fi credentials have been changed at any point, the information on the label will be invalid.
How do I fix a connection issue with Verizon High Speed Internet (DSL)?
Turning your router off and on solves most connection issues:

Unplug your router

Wait one minute

Plug your router back in

Attempt to connect to the internet

If rebooting your router didn't solve the issue, check your DSL hardware to determine if your router is connected to the internet.

Note: If you have Verizon HSI service, check to make sure you installed filters on all phone devices, including fax machines and answering machines, and make sure you do not have a filter between your phone jack and router.

For more details, refer to your installation guide.
Download installation guide

No Internet connection?

Frequently asked questions

Check your router setup

How do I fix issues with my Wi-Fi connection?

How do I fix a connection issue with Verizon High Speed Internet (DSL)?

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