Verizon Response to COVID-19
To reduce the spread of COVID-19, we are taking precautions to keep our employees and customers safe. We are making every attempt to perform work without going inside homes or small businesses. We will repair services up to where the service enters your location, and will work with you to troubleshoot and support self-repair on any required work inside your home or business. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future installation on a priority basis. You will receive notification to select an installation date when we resume normal operations.
Make sure your computer meets minimum requirements
Make sure your computer meets the minimum system requirements to work with Verizon Fios Internet Service.
Check for a grounded electrical outlet
Find the area where your utilities enter your home or garage. Nearby this area, you will need an indoor grounded electrical outlet that accepts three-pronged power cords. This outlet must not be controlled by a switch.
Allow 4 - 6 hours for installation
A typical installation takes 4 - 6 hours after the Verizon Technician arrives at your home. Make sure you allow enough time for installation.
Someone 18 years or older must be present
An adult who can make decisions regarding equipment placement and computer configuration options must be present for the entire installation.
Clear a path for the Verizon Technician to work
The Verizon Technician will need access to the location where your utilities enter your home or garage. The technician will also need room to work around your computer as well as any areas where Ethernet jacks will be installed. If you ordered Fios TV, the technician will need room to work around your TV(s).
In areas where Verizon doesn’t offer Fios Fiber Services, we offer our customers Traditional Copper Voice Phone Service and High-Speed Internet (HSI) delivered over our traditional copper networks. If requested, you can pay to have Verizon send a technician to professionally install your service.
Select the method you’d like to check the status:
The Verizon technician will: