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2025-05-14 18:21:43.791

Reset the Password for the Verizon Website

If you can't remember your My Verizon username/password, are having trouble signing in or your account has been locked, view this.
Resetting the password on one of these sites resets the password for the following Verizon wireless online portals: My Verizon, Push to Talk, Verizon Cloud, etc.
  1. Navigate to the Verizon website (www.verizon.com).
  2. Navigate:
    Sign in
    Account overview
    Forgot user ID or password
    .
  3. Enter the 10-digit mobile number or User ID then select
    Continue
    .
  4. If prompted, enter the 5-digit billing ZIP code then select
    Continue
    .
  5. Select how you want to approve the request to change the password then select
    Send
    :
    Depending on your device and your email address, options vary. The remaining steps to complete the password reset depend on the option selected.
    • Device
      If a push notification or text message is sent to your device, follow the prompts approve the password reset and then create a new password.
    • Email
      If an email is sent, select the link in the email to approve the password reset and follow the prompts to create a new password.
    • US Mail
      If you select to have a letter sent to the billing address, follow the instructions in the letter to complete the password reset after it arrives.
  6. Select
    OK
    .
    When creating a new password, note that the password must meet the following requirements:
    • 8-20 characters
    • 1 letter
    • 1 number
    • Not easy to guess