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2025-05-16 16:55:41.665

My Verizon app (Prepaid) - Reconnect Service

Here's how to reconnect service on a new or existing device via the My Verizon app (Prepaid).
Only Account Owners on a current Prepaid Family Account and using the current version of the My Verizon app are able to reconnect Account Member's lines.
  • Ensure your app is up to date as the following steps apply to the most recent version.
    If you're not able to access the My Verizon app, you can also visit the My Verizon website to manage your account.
  • Available settings vary based on user type (Account Owner or Account Member).
  1. From the Home screen tap the
    My Verizon app
     or navigate:
    Apps
    My Verizon
    .
  2. Tap the
    Menu icon
     Menu icon (upper-left) then tap
    Devices
    .
  3. If prompted, enter your My Verizon password then tap
    Sign in
    .
    If you forgot the account password tap
    Forgot
    .
  4. Tap
    Manage
     for the line you want to reconnect.
    Manage
  5. Tap
    Reconnect
    .
  6. Choose an option then tap
    Reconnect
    :
    • With the same device
    • With a new device
      Device info (e.g., Device ID, SIM ID, etc.) is required to complete steps.
  7. Follow the onscreen instructions to reconnect the new or existing device.
  8. Review the reconnect device details then tap
    Confirm
    .
    If the line balance is too low, follow onscreen instructions to add funds.
  9. From the confirmation screen tap
    Got it!
     then restart the reconnected device.
    It may take a few minutes for service to reconnect.