Usage notification FAQs

We sent you a notice because the smartphone data usage on one or more lines on your account significantly exceeds a typical consumer's smartphone data usage.

To maintain a good network experience for all our customers, it's important that all customers use their service in compliance with our Customer Agreement and Important Plan Information requirements.

We're asking customers who are using significantly more data than is typical, to review these terms and the ways they are using their service to ensure their data isn't used in a prohibited way.

If we asked you to contact us and you believe your use of the service is in keeping with the Permitted and Prohibited Usage policies in the Important Plan Information, see "What should I do if was I asked to contact Verizon?"

Important: To avoid possible termination of your service, you must respond by the time shown in your communication.

If you're on an Unlimited smartphone plan, there's no limit to the smartphone data you can use on your phone, provided the ways in which you use the data are permitted by our plan policies.

If you're using your smartphone as a hotspot for other devices, there's a limit to the high-speed hotspot data available for those devices before data is slowed.

So we can maintain our network availability and capacity for all customers, it's important that customers use their service, including hotspot data, in compliance with the Customer Agreement and Important Plan Information.

Please review the data usage for your account to ensure that service isn't being used in a manner prohibited by our Customer Agreement and Important Plan Information. Examples of usage that may violate our usage policies include:

• Using software or hardware to bypass hotspot limitations,
• Placing your phone SIM card into a hotspot or other device incompatible with your plan, or
• Modifying your device from the manufacturer's specifications.

Commercial use cases are also prohibited on Consumer phone lines. If any activity or usage is prohibited, please discontinue it immediately.

If you believe your use of the service complies with our terms and conditions, you should send an email to the address listed on your notice.

Include these in your email:

• Your name
• The last 4 digits of your account number
• Your phone number
• Your email address
• An explanation of how your usage complies with the policies mentioned on this page.

We reserve the right to terminate your subscription for violating the customer agreement if you fail to answer or if, after evaluating your response, we continue to have reason to believe you're using the service in a non-compliant manner.

If we have not specifically asked you to contact us and once you've reviewed the Customer Agreement and Important Plan Information and confirmed that your activity is in line with our policies, then there is nothing else you need to do. Further communications may still be sent to you based on our standard network performance monitoring protocols. We reserve the right to limit or terminate service if either:

• You use data services in a manner prohibited by the Important Plan Information or Customer Agreement.
• We discover your continued usage violates the aforementioned policies.

If we have asked you to contact us, then you should refer to the "What should I do if was I asked to contact Verizon?" FAQ.

Customers who significantly exceed our typical consumer smartphone use will be notified and reviewed periodically for compliance with our Customer Agreement and Important Pan Information.

If our compliance team determines that usage is in violation, our Customer Agreement provides that we may limit, suspend or end service.

Learn more about these documents:

• Customer Agreement
• Important Plan Information

You can review the usage of lines on your account in My Verizon.