Customers With Disabilities

Lifeline

Lifeline is a government assistance program that offers discounts to qualified low-income customers.

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Lifeline is a government assistance program that offers discounts to qualified low-income customers.

Verizon offers Lifeline plans for home phone service or broadband (internet) service. The broadband discount plan is limited to Fios internet service at a speed of 10 megabits per second or above.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill.

Some states also provide a discount on the cost of installing new home phone service and toll blocking is available at no charge to Lifeline customers.

Only one Lifeline discount is allowed per household and a household is not permitted to receive Lifeline benefits from multiple providers.

Lifeline service is a non-transferable benefit.

Other providers may use terms other than “Lifeline” to describe the Lifeline assistance program. If you are receiving a discount from another provider you are not eligible for the Lifeline discount with Verizon.

Qualifications for the Lifeline discount program vary by state. Only eligible customers may enroll.

You must meet certain qualifications for the Lifeline discount and you will be required to provide proof of participation in an eligible program, or your income must be at or below the established guidelines. You may also qualify with verification of eligibility in a state government database.

Consumers who willfully make false statements in order to obtain the benefit may be punished by de-enrollment, fine or imprisonment, or may be barred from the program.

To see if you qualify for the Lifeline program or to obtain an application, please select your state from the list below. The “Lifeline Service Detail” will give you additional information and the application will enable you to apply for the discount on your home phone or internet service.

2017 Lifeline information and applications by State
Please select your state and click to download PDF document:
CT, DE, MA, MD, NC, NJ, NY, PA, RI, VA, DC

Connecticut

Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

Delaware
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

Massachusetts
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English
Lifeline Service Details - English

Maryland
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

North Carolina
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

New Jersey
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

New York
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

Pennsylvania
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English(PDF)
Lifeline Service Details - Spanish (PDF)

Rhode Island
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English (PDF)
Lifeline Service Details - Spanish (PDF)

Virginia
Lifeline Application - English (PDF)
Lifeline Application - Spanish (PDF)
Lifeline Service Details - English(PDF)
Lifeline Service Details - Spanish (PDF)

*District of Columbia (DC)
For questions and/or to obtain an application, please call the DC Lifeline Program Third Party Administrator (TPA) at 1.800.253.0846.

 

 


Additional Lifeline Information
Additional information about the Lifeline discount program can be found at www.lifelinesupport.org. After accessing the website, click on the Lifeline tab. Next, click on the Lifeline Program link and under Quick Links click on Eligible for Lifeline Benefits? - See If You Qualify.

 

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