Our interactive support tools help you identify, fix, and report issues with your Verizon service.
Quickly identify and resolve error messages on your TV screen and problems where you have no picture.
Quickly identify and resolve error messages on your TV screen, no picture and poor picture quality issues.
Fix error messages and resolve issues affecting your Fios TV service including missing channels, subscription issues, and sports blackouts.
Quickly resolve error codes, unresponsive Set-Top Boxes, loss of power, slow communication or receive assistance with your remote control.
View installation instructions, activate your Set-Top Box, resolve other installation issues, and schedule a technician visit if needed.
Get help programming your Fios remote control.
Fix issues with your remote control not working or issues with your Set-Top Box responding slowly to your remote control.
Resolve issues involving loss of power to your Battery Backup Unit and silencing the beeping alarm.
Fix issues with recording, missing recordings, deleting recordings, poor picture quality, as well as troubles with missing the start or end of a recording.
Fix issues with your video On Demand service including finding missing titles, understanding error messages and fixing poor picture/audio quality.
Receive help with the Interactive Media Guide and the TV channel guide information. You can also get help with features such as Parental / Purchase Controls PINs, Closed Captions, and Sleep Timer.
Learn if you have an outage in your area and review your account for issues that might interrupt your service.
Report any damage to your Verizon equipment or service line at your home, or to make a request to have the equipment bringing Fios to your home moved or removed.
Learn how to replace and dispose of your old battery.
Step-by-step instruction to get you back up and running.
Our virtual agent is ready to help you.