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Guided solution tools

Our interactive support tools help you identify, fix, and report issues with your Verizon service.

  • TV Channels & Features
    Fix all Fios TV channels out

    Quickly identify and resolve error messages on your TV screen and problems where you have no picture.

  • TV Channels & Features
    Fix issues with some Fios TV channels out

    Fix error messages and resolve issues affecting your Fios TV service including missing channels, subscription issues, and sports blackouts.

  • TV Channels & Features
    Fix issues with your On Demand service

    Fix issues with your video On Demand service including finding missing titles, understanding error messages and fixing poor picture/audio quality.

  • TV Channels & Features
    TV guide features and settings

    Receive help with the Interactive Media Guide and the TV channel guide information. You can also get help with features such as Parental / Purchase Controls PINs, Closed Captions, and Sleep Timer.

  • TV Channels & Features
    All Fios services out

    Learn if you have an outage in your area and review your account for issues that might interrupt your service.

  • My TV Picture
    Fix issues with poor picture quality

    Quickly identify and resolve error messages on your TV screen, no picture and poor picture quality issues.

  • My TV Picture
    All Fios services out

    Learn if you have an outage in your area and review your account for issues that might interrupt your service.

  • My Set-Top Box & DVR
    Fix your Set-Top Box

    Quickly resolve error codes, unresponsive Set-Top Boxes, loss of power, slow communication or receive assistance with your remote control.

  • My Set-Top Box & DVR
    Install your Set-Top Box

    View installation instructions, activate your Set-Top Box, resolve other installation issues, and schedule a technician visit if needed.

  • My Set-Top Box & DVR
    Activate your Set-Top Box

     

  • My Set-Top Box & DVR
    Fix issues with your battery

    Resolve issues involving loss of power to your Battery Backup Unit and silencing the beeping alarm.

  • My Set-Top Box & DVR
    Fix issues with your DVR

    Fix issues with recording, missing recordings, deleting recordings, poor picture quality, as well as troubles with missing the start or end of a recording.

  • My Set-Top Box & DVR
    Fix issues with your On Demand service

    Fix issues with your video On Demand service including finding missing titles, understanding error messages and fixing poor picture/audio quality.

  • My Set-Top Box & DVR
    All Fios services out

    Learn if you have an outage in your area and review your account for issues that might interrupt your service.

  • My Set-Top Box & DVR
    Fix issues with your equipment or service line

    Report any damage to your Verizon equipment or service line at your home, or to make a request to have the equipment bringing Fios to your home moved or removed.

  • My Set-Top Box & DVR
    Replace your ONT Backup Battery

    Learn how to replace and dispose of your old battery.

Relevant how-to articles

Step-by-step instruction to get you back up and running.

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