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Samsung Galaxy S10 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S10.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy S10 - Activate / Set Up Device

Here's how to quickly set up your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S10e / S10 / S10+ on or off.

Samsung Galaxy S10 / S10+ Quick Reference Guide (PDF)

This Quick Reference Guide provides you with the basics you need to start using your Samsung Galaxy S10 / S10+.

Samsung Galaxy S10 User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy S10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S10e / S10 / S10+ to an SD / Memory card.

Samsung Galaxy S10 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S10e / S10 / S10+ and a computer.

Samsung Galaxy S10 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy S10e / S10 / S10+ to another NFC-capable device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Samsung Galaxy S10 Using the USB Connector for Smart Switch
(length: 0:55)

This videos shows you how to use the USB connector to transfer content from your old Samsung phone to your new Samsung Galaxy S10 using Smart Switch.
Length: 0:55

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Video: Samsung Galaxy S10 unboxing your phone
(length: 1:02)

Watch this video to find out what to expect when you unpack your new Galaxy S10 smartphone. You get everything you need to start using your phone.
Length: 1:02

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S10 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Use Wireless PowerShare

Here's how to wirelessly charge a compatible device using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Battery Info

Here's battery info for your Samsung Galaxy S10e / S10 / S10+.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Video: Samsung Galaxy S10 wireless Power Share
(length: 0:34)

This video shows you how to use PowerShare with your Samsung Galaxy S10 to charge other devices like a Samsung phone or even your Galaxy Buds.
Length: 0:34

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S10 - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S10e / S10 / S10+ using Bluetooth.

Samsung Galaxy S10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S10 / S10+ / S10e on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S10 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Call a Number

Here's how to place a call using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S10 / S10e / S10+ and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S10 - Place a Conference Call

Here's how to place a conference call from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Redial

Here's how to redial a number on your Galaxy S10e / S10 / S10+.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S10 - Common Camera Settings

Here's info on common camera settings (e.g., flash, zoom, front /rear camera, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S10e / S10 / S10+ and a computer.

Samsung Galaxy S10 - Record and Share a Video

Here's how to record and share a video using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Take and Share a Picture

Here's how to take and share a picture using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy S10 / S10+ / S10e.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Video: Samsung Galaxy S10 Night Mode
(length: 0:35)

Watch this video to learn about Night Mode, a new feature on your Galaxy S10 that allows you to darken your device’s menu for better viewing in low-light areas.
Length: 0:35

Video: Samsung Galaxy S10 Scene Optimizer
(length: 0:57)

Watch this video to learn how to use Scene Optimizer on your Samsung Galaxy S10 to automatically adjust settings to take the best picture.
Length: 0:57

Video: Samsung Galaxy S10 Shot Suggestions
(length: 0:35)

Learn how to use Shot Suggestions on your Samsung Galaxy S10's camera to help you line up and take balanced photos.
Length: 0:35

Video: Samsung Galaxy S10 Ultra Wide Camera
(length: 0:38)

Watch this video to learn how to use the redesigned camera on your Galaxy S10 that now has three different focal lengths:  wide, ultra-wide, and zoom.
Length: 0:38

Video: Samsung Galaxy S10 and S10 Plus HDR10 Plus recording mode
(length: 0:40)

Learn how to use HDR10+, a mode that adds more depth to your Samsung Galaxy S10 videos
Length: 0:40

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S10 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S10e / S10 / S10+ and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy S10 - Add a Contact

Here's how to add a contact to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Delete a Contact

Here's how to delete a contact from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Edit a Contact

Here's how to edit contact info on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S10e / S10 / S10+ using Bluetooth.

Samsung Galaxy S10 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Galaxy S10 / S10+ / S10e.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S10.

Samsung Galaxy S10 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Galaxy S10e / S10 / S10+.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S10 - Set Date and Time

If your Galaxy S10e / S10 / S10+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S10 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - View Phone Number

Here's how to view the phone number for your Galaxy S10 / S10+ / S10e.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy S10 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Do Not Disturb Settings

If your Galaxy S10e / S10 / S10+ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb.

Samsung Galaxy S10 - Reset All Settings

Here's how to reset all settings for your Galaxy S10e / S10 / S10+ if it crashes, resets, runs slow, or apps freeze.

Samsung Galaxy S10 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S10e / S10 / S10+, view this info.

Samsung Galaxy S10 - Turn Download Booster On / Off

Here's how to turn Download booster for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - Turn One-Handed Operations On / Off

Here's how to make one-handed use of your Galaxy S10e / S10 / S10+ easier.

Samsung Galaxy S10 - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Galaxy S10e / S10 / S10+ if it's reversed.

Samsung Galaxy S10 - Turn Screen Rotation On / Off

If the display on your Galaxy S10e / S10 / S10+ doesn't flip or rotate, here's how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S10 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Compose and Send Email Message

Here's how to compose and send an email message using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Delete Email Messages

Here's how to delete email messages from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Notification Settings

Here's how to manage notifications for the personal email account on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Corporate Email Settings

Here's how to update work email server settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Gmail™ Account

Here's how to remove a Google (Gmail) account from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S10e / S10 / S10+.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy S10 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S10 / S10+ / S10e on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S10 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S10e / S10 / S10+.

Google Backup & restore

Samsung Galaxy S10 - Google™ Backup and Restore

Here's how to ensure Google-related content (e.g., contacts) is backed up on your Galaxy S10e / S10 / S10+.

Home Screen

Samsung Galaxy S10 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Home Screen Settings

Here's how to change the Home screen settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Mode Change

Here's how to change the display mode on your Galaxy S10e / S10 / S10+ if it looks different.

Samsung Galaxy S10 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S10e / S10 / S10+.

Hotspot

Samsung Galaxy S10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (password, network name, etc.) on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S10e / S10 / S10+ on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S10 - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page for your Galaxy S10e / S10 / S10+.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S10 - Language Selection

Here's how to change the display language on your Galaxy S10e / S10 / S10+.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S10 - Add Additional Fingerprints

Here's how to add fingerprints to unlock the screen of your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage Screen Lock Settings

Here's how to manage the screen lock settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Saved Fingerprints

Here's how to remove saved fingerprints for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S10e / S10 / S10+ when the screen is locked.

Samsung Galaxy S10 - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Unlock Screen

Here's how to unlock the screen on your Galaxy S10e / S10 / S10+.

Video: Samsung Galaxy S10 and S10 Plus fingerprint security
(length: 1:02)

Use your fingerprint to securely lock your Samsung Galaxy S10. Watch this video to see how easy it is to set it up.
Length: 1:02

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S10 - Check Device Storage

Here's how to check available storage space for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Insert SD / Memory Card

Here's how to insert an SD / Memory Card into your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S10e / S10 / S10+ to an SD / Memory card.

Samsung Galaxy S10 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy S10e / S10 / S10+.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy S10 - Use Multi Window

Here's how to utilize the Multi-window functionality for your Galaxy S10e / S10 / S10+.

Near Field Communication (NFC)

Samsung Galaxy S10 - Tap & Pay

Here's how to use 'Tap & pay' on the Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Android Beam On / Off

Here's how to turn Android Beam for your Galaxy S10 / S10+ / S10e on or off.

Samsung Galaxy S10 - Turn NFC On / Off

Here's how to turn NFC capabilities for your Galaxy S10 / S10+ / S10e on or off.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy S10 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S10e / S10 / S10+ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S10 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S10e / S10 / S10+ if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S10 - Install Device Software Update

Here's how to check for and install software updates on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Software Version

Here's how to view the software version your Galaxy S10e / S10 / S10+ is running.

Samsung Galaxy S10 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S10, including current Android security patches.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S10 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S10 / S10+ / S10e or turn it on or off.

Samsung Galaxy S10 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S10 / S10+ / S10e.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy S10 - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy S10e / S10 / S10+ via the Messages app.

Samsung Galaxy S10 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Vibrate Mode

Here's how to set your Galaxy S10e / S10 / S10+ to vibrate mode for calls, notifications, etc.

Samsung Galaxy S10 - Volume Controls

Here's how to manage volume controls if your Galaxy S10 / S10+ / S10e doesn't vibrate or make sounds.

Status Indicators/Lights

Samsung Galaxy S10 - View Signal Strength

Here's how to view the signal strength on your Galaxy S10 / S10+ / S10e.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Samsung Galaxy S10 - Auto Receive Messages

Here's how to check settings on your Galaxy S10e / S10 / S10+ if you're not receiving picture / video messages.

Samsung Galaxy S10 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Cut, Copy and Paste Text

Here's how to cut, copy or paste text using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Delete Messages

Here's how to delete text messages from your Galaxy S10e / S10 / S10+ via the Messages app.

Samsung Galaxy S10 - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S10 - Text Message Notification Settings

Here's how to set up your text notifications for the Messages app on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent via the Messages app from your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - View Device Screen on TV

Here's how to display content from your Galaxy S10e / S10 / S10+ on a TV or another media device.

Samsung Galaxy S10 - View Text Messages

Here's how to view text (SMS) messages via the Message app on your Galaxy S10 / S10+ / S10e.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S10 - Capture a Screenshot

Here's how to capture a screen shot using your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Set Up Printing

Here's how to set up printing from your Galaxy S10e / S10 / S10+.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S10 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S10e / S10 / S10+.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy S10 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S10e / S10 / S10+ with other Wi-Fi capable devices.

Samsung Galaxy S10 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S10e / S10 / S10+ to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy S10 - Network Mode Settings

Here's how to configure network settings for your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S10e / S10 / S10+.

Samsung Galaxy S10 - Reset Network Settings

Here's how to reset settings if your Galaxy S10e / S10 / S10+ can't connect to data or send / receive messages.

Samsung Galaxy S10 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S10 / S10+ / S10e.

Samsung Galaxy S10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S10 / S10+ / S10e on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.