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Install & update mobile phone apps and keep apps from crashing

Read these tips for help with common app issues like how do I fix an app that keeps freezing? How do I install apps and update apps on iPhone® or Android™ phones? How do I clear the cache on my iPhone? Why do my Android phone apps keep crashing?

If these answers don't solve your app issues, visit our Troubleshooter. You can expect to fix most issues in under 5 minutes. If you need more help, we'll connect you to a Customer Service Representative.

Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.