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Troubleshooting

iOS or Android phone software not updating

Read these FAQs for help with issues like why did my iPhone software update fail? Why did my Android™ phone fail to update? Why is my update paused or frozen?

If these answers don't solve your issue, visit our Troubleshooter. You can expect to fix most issues in under 5 minutes. If you need more help we’ll connect you to a Customer Service Representative.

Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.

FAQs