If you're noticing a slow internet connection on your iPhone® or Android™ device while connected to the Verizon mobile network, a number of conditions could be affecting your connection:
- Our network is built with a strong focus on reliability, but sometimes the unforeseen happens. If an element of our network suddenly becomes unavailable, we may engage fail-safes to ensure your service is still usable while our personnel investigate and resolve the issue. However, this can sometimes mean higher than normal traffic on the systems that are still available. Higher traffic can result in slower throughput if things get busier than normal.
- Another factor that could affect your connection speed is your signal level. We strive to provide the strongest coverage possible to everyone, but unfortunately there are times when factors beyond our control can affect your experience. Some of these factors include distance from network nodes / cell sites, obstructions, interference from other electronic devices, building materials, construction, terrain / geography, and even significant growth of foliage can contribute to the blockage of signal, resulting in a slow or unstable connection.
- Occasionally our network resources can become taxed beyond their limits, particularly when a large number of people come into an area where the population is normally much lower, such as a major sporting event, concert, festival, etc. This increased amount of network traffic can cause congestion, which can result in slower network speeds. Verizon has implemented solutions to manage data traffic on our network to provide an optimal experience for all customers. During times of network congestion, when a high volume of users are trying to access the same cell site, customers may experience reduced speeds temporarily until congestion clears or they travel to an uncongested cell site. Congestion can vary from tower-to-tower and minute-to-minute, depending on network traffic at the time.
- Customers on older data plans which don't include unlimited data usage can enable Safety Mode to help prevent overage. If your Account Owner or Account Manager has enabled Safety Mode and you’ve reached your data limit for the month, your connection speed will operate at slower speeds in order to prevent data overage. See our Safety Mode FAQs for more info.