Connection issues, iPhone & Android network settings

Does your iPhone or Android phone keep disconnecting from the internet? Do you see a message that your phone has no internet connection? It may be that:

• Your phone has no connection, weak or inconsistent connection to Verizon's 4G LTE or 5G data network.
• Your phone has no connection to a Wi-Fi network.

Other reasons your phone is disconnecting may be:

• Network not available - Our network is built with a strong focus on reliability, but sometimes the unforeseen happens. If this happens we may use fail-safes to be sure you can still use our service while we resolve the issue. This can sometimes mean increased traffic on the systems that are still available, resulting in slower throughput.
  • Visit our check network status page to check for outages.
• Signal level - We strive to provide the strongest coverage possible, but factors beyond our control can sometimes affect your experience. These can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage.
• Network resources - When many people come into an area all at once (e.g, sporting event, concert, festival, etc.) the increased network traffic can cause slower network speeds. During network congestion you may experience reduced speeds until the congestion clears or you travel to an uncongested cell site.
• Device settings - A setting on your device might have been changed and is blocking your connection to the internet. Resetting your iPhone network settings or your Android network settings to their default values could help to restore your connection.  

Is your phone dropping calls? Does your data connection seem inconsistent even though your device’s cellular or Wi-Fi signal is strong?

You may need to reset the phone's network settings to their default values if:

• Wi-Fi doesn't work or the Wi-Fi network name doesn't show on your phone
• Bluetooth disconnects automatically or doesn't work
• Your phone doesn't receive or make calls
• Your calls drop very often
• The VPN isn’t working
• Network settings were changed on the device but the exact setting can't be identified
  

If your phone has a good signal but is having connection issues (e.g., dropped calls, interrupted data connections, can’t make or receive calls, etc.) you can:

• Restart your device.
• If connected to Wi-Fi, move closer to your router. Or change the router orientation if possible.
  
• Remove the Wi-Fi network from your device, then connect to it again.
• Check whether your phone is set to switch between Wi-Fi and cellular networks in locations where one or both are weak.
  • On Android devices, this setting may be called Switch to mobile data or Avoid bad Wi-Fi connections.
  • On iPhones, the setting is Wi-Fi Assist. Turning this setting on or off may help, depending on your situation.
• Remove your phone’s protective case temporarily to see if service improves.
• If issues are only occurring on Wi-Fi and are affecting multiple devices on the same network, try rebooting your router.
• If only your device is affected and your connection issues don't improve no matter where you go, try resetting your iPhone or resetting your Android device’s network settings, especially if your problem started after you changed a setting in your phone.

If these don't solve your issue, visit our Troubleshooter.

To reset the network settings for your iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Keep in mind: Resetting your network settings can remove saved Wi-Fi networks and paired Bluetooth devices. Those connections will need to be set up again.

If this doesn't solve your issue, visit our Troubleshooter.

The most common menu paths* to reset network settings for your Android device are to open Settings then:

• Tap General management > Reset. Then choose either Reset mobile network settings or Reset Wi-Fi and Bluetooth settings.
• Tap System > Reset Options. Then choose either Reset Mobile Network Settings or Reset Bluetooth & Wi-Fi.
  
  Keep in mind: Resetting your network settings can remove saved Wi-Fi networks and paired Bluetooth devices. Those connections will need to be set up again.

If this doesn't solve your issue, visit our Troubleshooter.

*Depending on your device model, the reset setting may be called something different or located at a different place in the menu, or the option may not be available.