Device has a virus or pop-up ads | Verizon Troubleshooter

If you think your iPhone or iPad has a virus, run a malware scan using Digital Secure in the Verizon Protect app. For iOS 16 or later, you can perform a Safety Check following the instructions in this Apple support article, Safety Check for an iPhone with iOS 16 or later.

If you believe your Android device has a virus or other malware, you can run a scan using Digital Secure within the Verizon Protect App. Also, devices with an updated version of Google Play Services can perform a scan using Google Play Protect. Follow the instructions in this Google support article.

If your device detected a virus, follow the on-screen instructions to address the virus. Sometimes, these warnings are ads from apps or links, not real virus notifications. Visit our Troubleshooter if you need more help.

While uncommon for iPhones, if your anti-malware app (i.e., Verizon Protect or other reputable anti-malware apps) detects a virus, the app will show options to remove the threat.

For issues with a downloaded app, uninstalling the app usually removes the malware. Visit our Troubleshooter if you need more help.

You can scan your iPhone or iPad for malware using the Verizon Protect app or another trusted antivirus app. If you have iOS 16 or later, you can also use the Safety Check feature to review and restrict shared information. If you need more help, visit our Troubleshooter.

You can scan for malicious software or security threats using the following:

• Google Play Protect for Android devices
• Safety Check for Apple devices on IOS 16 or later

You can also set up Digital Secure within the Verizon Project app for advanced security options or download a reputable anti-malware app from the App Store or Google Play store. If you need more help, visit our Troubleshooter.

To remove malicious software from your iPhone or iPad, use the Digital Secure feature in Verizon Protect. You can also download a reputable anti-malware app from the App Store. Verizon Protect provides options to remove detected threats after a scan. Visit our Troubleshooter if you need more help.

Google Play Protect scans Android apps for malware.

You can also:

• Use Digital Secure in Verizon Protect for advanced security options.
• Download another anti-malware app from the Google Play Store for more security.
• Visit our Troubleshooter if you need more help.

The Google Play Protect service detects malicious apps installed from the Play Store or another third party. Google Play Protect displays a message if a harmful app is found. If a virus message appears and isn't from Google, it's likely an ad from an app or webpage.

For threats not detected by Google Play Protect, use Digital Secure in the Verizon Protect app or download a reputable anti-malware app from the Google Play Store. Visit our Troubleshooter if you need more help.

To remove malicious software from your Android device, use Digital Secure in the Verizon Protect app or download a reputable anti-malware app from the Google Play Store. The app will give you options to remove any detected threats after a scan. Visit our Troubleshooter if you need more help.