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Verizon 5G Home Router 1A - Support Overview

Learn how to manage your Verizon 5G Home Router and the devices connected to it.
Troubleshoot 5G Router 1A
This online tool will help you identify and resolve problems with your router.

Filter all topics below.


Battery & Power

5G Home Router 1A - Insert / Remove Battery

Here's how to insert / remove the batteries on your 5G Home Router.

5G Home Router 1A - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your 5G Home Router.

Connected devices

5G Home Internet - My Verizon app - Enable / Disable a Connected Device

Here's how allow or block a device from connecting to your 5G Home router via the My Verizon app.

5G Home Internet - My Verizon website - Enable / Disable a Connected Device

Here's how to allow or block a device from connecting to your 5G Home Internet router via the My Verizon website.

Device ID & Info

5G Home Internet - My Verizon Website - View Router Details

Here's how to view your Verizon 5G Home router info via My Verizon.

5G Home Internet - My Verizon app - Edit Router Nickname

Here's how to edit your 5G Home Internet router nickname via the My Verizon app.

5G Home Internet - My Verizon app - View Router Details

Here's how to view the 5G Home Internet router details via the My Verizon app.

Device Settings

5G Home Router 1A - Manage Device Settings

Here's info on how to manage your 5G Home 1A Router via the web admin page.

5G Home Router 1A - Sign in to the Admin WebGUI

Here's how to access the admin page or find the admin password for your 5G Home router.

Instructions & User Guides

Verizon 5G Home Router 1A User Guide (PDF)

This User Guide can help you get the most out of your 5G 1A router. Learn how to customize settings with the user interface, manage connected devices and set up advanced features, including parental controls and firewalls.

Lock, Unlock, Password & Security

5G Home Internet - My Verizon app - Change the Network Name / Password

Here's how to rename your 5G Home Wi-Fi network or change the password via the My Verizon app.

5G Home Router 1A - Change Wi-Fi Password

Here's how to change the Wi-Fi password used to connect devices to your 5G Home Router.

5G Home Router 1A - Change the Admin Password

Here's how to change the admin password to manage advanced settings on your 5G Home Router.

Operating System & Software

5G Home Router 1A - Software Update

Here's how to check for or install software updates on your 5G Home Router.

Parental Controls

5G Home Internet - My Verizon website - Parental Controls / Time Blocks

Here's how to restrict internet usage on your 5G Wi-Fi router via the My Verizon website.

5G Home Router 1A - Parental Controls / Time Blocks

Here's how to view or change parental controls or time blocks for your 5G Home Router.

Status Indicators/Lights

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze your 5G Home Wi-Fi network signal quality via the My Verizon app.

5G Home Router 1A - LED Status Indicators

Here's how to identify the LED light status on your 5G Home Router.

Wi-Fi & Network

5G Home Internet - My Verizon app - Connect Using WPS

Here's how to connect a WPS capable device to your 5G Home router via the My Verizon app.

5G Home Internet - My Verizon website - Connect a Device using WPS

Here's how to connect a device using WPS to your 5G Home Internet router via the My Verizon website.

5G Home Router 1A - Add a WPS Device

Here's how to add a new Wi-Fi (WPS device) to your 5G Home Router.

5G Home Router 1A - Change Wi-Fi Name and Password

Here's how to rename the Wi-Fi network or change the password for your 5G Home Router.

5G Home Router 1A - LAN Settings

Here's how to access LAN settings (IP address, Subnet mask, etc.) for your 5G Home Router.

5G Home Router 1A - Manually Connect to Wi-Fi

Here's how to find Wi-Fi info to manually connect a device to your 5G Home Router.

5G Home Router 1A - Port Forwarding

Here's how to set up port forwarding, an advanced networking option, on your 5G Home Router.

5G Home Router 1A - Turn Network Name (SSID) On / Off

Here's how to display or not display the Wi-Fi name of your 5G Home Router (1A model) to other devices.

5G Home Router 1A - View Wi-Fi Name and Password

Here's how to find the Wi-Fi password/key for your 5G Home Router.

Wi-Fi Extender Basics

5G Home Router 1A - Restart Using the Power Button

Here's how to reboot your 5G Home Router using the power button.

Wi-Fi Extender Managing

5G Home Router 1A - Change Guest Wi-Fi Name / Password

Here's how to change password or rename the Guest Wi-Fi network on your 5G Home Router.

5G Home Router 1A - Device Reference

Here's a device overview of your 5G Home Router.

5G Home Router 1A - Edit Connected Device Nickname

Here's how to change nicknames of devices connected to your 5G Home Router.

5G Home Router 1A - Enable / Disable a Connected Device

Here's how to enable or disable devices connected to your 5G Home Router.

5G Home Router 1A - View Technical Router Info

Here's how to view the technical router info (Device ID / IMEI) on your 5G Home Router.

5G Home Router 1A - Wired Connection

Here's how to create a wired Ethernet connection from a computer to your 5G Home Router.

Wi-Fi Extender Settings

5G Home Router 1A - Backup / Restore Current Configuration

Here's how to back up and restore the current configuration for your 5G Home Router.

5G Home Router 1A - Configure Broadcast Settings

Here's how to change the Wi-Fi broadcast settings for your 5G Home Router.

5G Home Router 1A - MAC Filtering

Here's how to control MAC address access for your 5G Home Router.

5G Home Router 1A - Restore Settings to Factory Defaults

Here's how to restore your 5G Home Router to factory settings if it crashes, resets, freezes or runs slow.