Customers With Disabilities

  Manage Repair Requests & Service Appointments
  Enter your Verizon Account information below to:
  • View status of an existing trouble ticket or service appointment
  • Reschedule or cancel a service appointment
  • Check shipping status for replacement devices (Remote Control, Set-Top Box, Broadband Home Router)
Enter your Verizon Home Phone Number Enter your My Verizon User Name
  You can enter either your My Verizon or Verizon.NET User Name
Haven’t used the Verizon Troubleshooter yet? Here is how we can help.
Verizon Troubleshooter | Request Repair Status
  Phone Support
  No Dial Tone
  Cannot Make a Call
  Cannot Receive a Call
  Noise or Static on Calls
  Get Voice Mail Access Number
  More Support Options
FiOS TV Support
Quick Fix for Set Top Boxes
Set Top Box or DVR Not Working
No Picture on TV
Some Channel(s) Not Working
Set Up your Remote Control
Activate Set Top Box
Replace ONT Backup Battery
MPEG 4 Set-Top Box Exchange
Upgrade My DVR
More Support Options
Internet Support
Reset your User ID & Password
FiOS Services Affected by Weather
Setup your Verizon Email Account
What are my Email Settings ?
Add Additional Email Account
Fix your Verizon Email Account
Setup Wi-Fi on your Devices
Retrieve your Wi-Fi Security Key
More Support Options
Not a Verizon Home Residential Customer? Small Business Support | Enterprise Support | Wireless Support

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Deals

Account & Services

Email, News & TV

  • Check Email
  • Announcements

Support Tools