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  Manage Repair Requests & Service Appointments
 
  Enter your Verizon Account information below to:
  • View status of an existing trouble ticket or service appointment
  • Reschedule or cancel a service appointment
  • Update contact information for a service appointment.
  • Check shipping status for replacement devices (Remote Control, Set-Top Box, Broadband Home Router)
 
 
Enter your Repair Ticket Number and ZIP Code


Repair Ticket Number
 
ZIP Code

 


OR
Haven’t used the Verizon Troubleshooter yet? Here is how we can help.
 

Phone

  No Dial Tone
  Cannot Make a Call
  Cannot Receive a Call
  Noise or Static on Calls
  Get Voice Mail Access Number
  Manage Voice Mail Settings
 
  More Support Options >

FiOS TV

Quick Fix for Set Top Boxes
Set Top Box or DVR Not Working
No TV Picture or Channels
Set Up your Remote Control
Activate Set Top Box
Replace ONT Backup Battery
MPEG 4 Set-Top Box Exchange
Upgrade My DVR
Fix Set Top Box/Remote Issues
Fix Video On Demand Issues
Picture Quality Problems
Fix Battery Beeping Issues
Fix TV Guide/Settings
 
More Support Options >
 

Internet

Manage Wi-Fi Settings
Cannot Connect To Internet
Update Verizon Router Password
Reset your User ID & Password
FiOS Services Affected by Weather
Setup your Verizon Email Account
What are my Email Settings ?
Add Additional Email Account
Fix your Verizon Email Account
Retrieve your Wi-Fi Security Key
Cannot Send/Receive Emails
Manage & Setup Accounts
Slow Internet Speed
 
More Support Options >
Not a Verizon Home Residential Customer? Small Business Support | Enterprise Support | Wireless Support
 

My Verizon

Support Tools

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