Internet Connection Issues
Use Verizon Troubleshooter
Use the Verizon Troubleshooter to diagnose and fix your Internet connection issues automatically.
Note: It is assumed that you have installed your D-Link, Actiontec, or Verizon router and have a Verizon Online account. If you have not installed your router, please contact Verizon FiOS Internet Service at 1-800-VERIZON to schedule the installation.