Preventing SIM swapping starts with guarding your personal information from hackers. Protect your account by following these best practices for security:
Use strong and unique passwords. Each of your online accounts should have a strong and unique password or passphrase. Resist the temptation to reuse passwords, especially between social media and financial accounts. Always enable two-factor authentication wherever it’s available. Use a password manager to create and manage complex passwords.
Be suspicious of unsolicited texts, e-mails, and calls, especially those urging you to act immediately and provide personal details. Verizon will never contact you to request any password, PIN, social security number, or payment information. If you receive a suspicious text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726), then delete it.
Give your online security posture an upgrade. If you have been the victim of a SIM hijacking attempt, you should change the passwords for services like your online banking and e-mail immediately. Use the “security dashboard” of your e-mail provider to look for any suspicious logins from computers or locations you don’t know. Change your passwords on a regular basis and review your credit report often to check for any unauthorized accounts or inquiries. Review Verizon’s tips for preventing phishing attacks.