Forward any suspicious email you receive immediately to firstname.lastname@example.org. In your email, please include your
- Account number
- Phone number
Suspicious text messages:
We will occasionally send SMS text messages to our customers, for example, to notify you of an upcoming bill payment, or to send a One Time Password (OTP).
Verizon does not send SMS texts to:
- Ask for credit card/payment information. Never give personal or payment information to a sender of suspicious, unsolicited or unwanted text messages.
- Ask for your username, password or account PIN, social security number or other sensitive account or personal information.
Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information. If you receive a suspicious SMS text message claiming to be from Verizon, please forward it to us right away at S-P-A-M (7726), then delete it.
If you did click or provide personal information in response to a suspicious text message, you should contact customer support to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My Verizon App for Android and iOS devices to access enhanced account security features and secure communications with Verizon.