Browse our frequently asked question on robocalls.
Why am I getting so many spam calls?
If you have answered a number of robocalls, it may be because the spam caller sold your number to other scammers or telemarketing companies. Remember, if the call is important enough, the caller will leave a voicemail message. Most spam callers hang up when the call goes to voicemail.
Are robocalls illegal?
No. In fact, using a robotic calling system is useful to consumers in many cases such as medical appointment reminders, school closings, emergency information, and public service announcements because this technology allows notification to thousands of individuals at the same time at a very low cost. The FCC also permits political organizations, pollsters, survey takers and religious organizations to use this technology. However, the FCC requires all commercial companies to obtain your written consent before making prerecorded telemarketing. More information can be found at FCC.gov.
Why do robocalls hang up?
When your answer a robocall and the caller hangs up, it typically means that the ‘machine’ making the call just wants to verify that the number is active and there is a person on the other side of call. Once confirmed, spammers will put you on a “calling list” to sell to other spammers or even worse, use it to spoof their calls. That’s why it’s important never to pick up a robocall.
What is the Do Not Call list? And is it effective?
The National Do Not Call Registry was created by the Federal Trade Commission (FTC) to stop unwanted sales calls. It’s free to register your home or mobile phone number. The Registry is a list that tells telemarketers what numbers not to call and is only effective to the degree that these companies comply. If you’ve already added your phone number to the Do Not Call Registry and are still getting a lot of unwanted calls, odds are the calls are from scammers or from telemarketers who are ignoring the Registry.
What does the [V] on my caller ID screen mean?
Fios Digital Voice customers now have an enhanced feature which shows a “[V]” on their caller ID, voicemail logs or TV screen when they receive a “verified” call. A verified call means the caller’s telephone provider has confirmed using STIR/SHAKEN technology that the call is coming from an authentic telephone number that has not been spoofed. Scammers and other bad actors often use spoofing to alter the name or number on your Caller ID to get you to answer their calls. This does not mean that calls without a “[V]” are scam calls as Verizon can only verify a call if the caller is using a network that has the same capabilities as Verizon’s network. Also, Verizon cannot guarantee the intent of callers that are verified. Always be wary of unknown calls, but this is another tool to give you more control over the calls you answer.
- Obtain a consumer’s opt-in consent to receive messages;
- Ensure that consumers have the ability to opt-out from receiving all future messages from a particular message sender and honor consumer opt-outs; and
- Take steps described in the Messaging Principles to not send unwanted messages.