Robocallers are not going away anytime soon, but Verizon is committed to stopping robocalls so we offer free tools to our mobile and home customers.
- For mobile, Verizon’s Call Filter is a free service that screens and autoblocks incoming spam calls based on risk level and the spam filter is set to automatically send potential fraud calls to voicemail.
- For the home, Fios Digital Voice customers automatically get Spam Alerts for free, which warn of potential fraud calls, and can also opt in for Nomorobo through My Verizon, a free tool used to stop robocalls from ringing on your home phone.
While there may not be a silver bullet that entirely ends these activities, we're fully committed to fighting the scourge of robocalls. Verizon is a founding member of the US Telecom Industry Traceback Group, an industry-led organization that traces back suspicious robocall traffic, stops many illegal robocalls, and helps enforcement agencies catch the bad guys. Because most of the most egregious robocalls originate with service providers that look the other way and accept illegal traffic, Verizon has urged the FCC to establish a "chain of trust" between the originating provider and the carrier that terminates the call to the U S. consumer.
We are signing mobile calls using the industry’s STIR/SHAKEN standard, which helps verify that a call is in fact from the number displayed on the Caller ID and not spoofed. Our Fios Digital Voice customers will now have more confidence that the caller ID information they receive for a verified call is accurate.
Verizon automatically blocks in the network calls that we have determined are highly likely to be illegal based on reasonable analytics that incorporate caller ID authentication information. Verizon also uses STIR/SHAKEN technology to update our spam detection algorithm used by Call Filter, in real-time which may, in some cases, reduce the chances of incorrectly blocking or identifying a “good” call as “Potential Spam.”
Through the efforts of Verizon and our partners, we are starting to curb the increase in robocalls.