04/01/2020|Inside Verizon

Customers depend on us.

By: Jeremy Godwin

Techs who are garaging from home tell us how they’re continuing to help customers.

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While a majority of our V Team is working from home, there are some who are still serving our customers face-to-face.

Field Technicians are now garaging and being dispatched to their calls from home when critical work needs to get done.

“I love it.” says Fred Woodfork, a services technician in Pittsburgh, PA. “Saves me a trip to the garage in the morning. They’re taking our health into consideration.”

“By having our trucks at home we’re not around 60 other techs in the garage. It’s the best way for those of us who still have to go out to avoid contact with other people.“ says Ed Gardner, a services technician Hatboro, PA.

“I’m really happy they put this in place.” comments Collins Phillip, a services tech in Wilmington, Delaware. “My perspective has always been safety first, health first, even before the pandemic.”

“I think it’s crucial that we’re providing a means of communication, especially in a time of crisis.” says Jason Barboza, a splice services technician out of Warwick, Rhode Island. “They depend on us.”

A big thank you to Fred, Ed, Collins and Jason, as well as all of our techs that continue to service our customers during this critical time.

About the author:

Jeremy Godwin is a member of the Verizon Corporate Communications team and a regular host of Up to Speed. He's the team's resident tech geek and media junkie.

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