04/09/2020|Inside Verizon

Supporting the unsupported.

By: Jessica Bonardi

After a full work day, Charlotte Smith volunteers on the Crisis Text Line.

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Charlotte Smith of Rolling Meadows, IL, is a Verizon customer service advocate by day, but her time connecting to others doesn’t end there.

In the evening, she volunteers through Verizon on the Crisis Text Line.

“I will typically get off of work and hop on around nine or nine-thirty and stay on until midnight,” Charlotte said.

The Crisis Text Line supports individuals of all ages who are experiencing moments of crisis.

“They might be having issues related to domestic violence, suicide, depression and anxiety,” she said. “The goal is help them calm down so they rationally think and come up with coping strategies to deal with the situation they’re in.”

Charlotte knows the need for volunteers is great during this difficult time. “It’s really picked up during the pandemic so I’m really trying to hop on as much as I can.”

Even as a stranger, Charlotte knows she’s making a difference in the life of a person who sometimes just needs a caring ear to listen.

“A lot of people that I talk to find this to be a valuable tool because they feel like they burn out their support system - their family and friends - and so you’re being that support system when they need it the most. I can’t solve every single problem, but I can be there for them. Sometimes that is the most charity you can do.”

Thank you, Charlotte, for truly going above and beyond to move the world forward.

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