Verizon remains unmatched in Network Quality according to J.D. Power

Media contact(s)
Ilya Hemlin
908.295.7677

Full Transparency

No Updates

Learn more

We're committed to building trust.

The Verizon Newsroom greatly values transparency. By integrating blockchain technology, we’re able to permanently log all changes made to official releases after publication. We believe people deserve the highest level of integrity. And we’re committed to setting the industry standard for corporate communications.

Learn more
  • Verizon is the most awarded for Network Quality, according to J.D. Power – 28 times in a row, more than any other carrier.

  • Verizon has earned more than 175 J.D. Power Awards for Network Quality over the last 18 years.

  • Verizon received J.D. Power awards in all six regions¹ -- achieving top score across all study factors.

BASKING RIDGE, N.J. - Customers know quality, which is why for the 28th time in a row, Verizon is the most awarded brand in Network Quality by J.D. Power. Verizon continues to be #1 for network quality, winning over 175 J.D. Power Awards for Network Quality over the last 18 years – more than any other carrier.

In the J.D. Power 2022 U.S. Wireless Network Quality Study - Volume 1, Verizon received J.D. Power awards in all six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West1. Verizon achieved the best score across all study factors, with the fewest call, messaging and data problems across the nation.

“The J.D Power awards are recognized as the voice of the consumer and Verizon’s history of success is a testament to our commitment in delivering the best network experience for our customers,” said Kyle Malady, Chief Technology Officer, at Verizon. “That commitment continues as we bring our 5G Ultra Wideband to more than 100 million Americans this month.”

The J.D. Power findings include responses from more than 28,000 wireless customers who participated in a national survey conducted between July and December 2021. J.D. Power recognizes the highest-ranking companies from results based on customer experience from the companies evaluated.


1 Verizon Wireless received the lowest rate of reported problems in the J.D. Power 2022 U.S. Wireless Network Quality Study Volume 1 (tied in the Southwest) of customers’ perceptions of network performance with wireless carries. Visit jdpower.com/awards.

Related Articles

01.18.2022
“Verizon is proud to lead the nation in 5G. Tomorrow, Verizon will launch its 5G Ultra Wideband network which will enable more than 90 million Americans to experience the transformative speed
01.05.2022
5G Ultra Wideband, mobile edge compute and gaming can help you get a better understanding of what ultra-low latency, connection and community really mean.