03/30/2020|Inside Verizon

‘We didn’t miss a beat’ for our customers.

By: Jeremy Godwin

A customer service professional tells us how she's adjusting to working from home to help our customers.

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Rosie Owens of Salisbury, MD, has spent the last 22 years helping customers with whatever they need. For that time, she was always in an office – until now.

Two weeks ago, she and the majority of Verizon’s Customer Service teams were re-deployed to work from home.

It took a big effort to make it happen, but as Rosie says, “Where we work doesn’t change how we work. We surprised our customers because we didn’t miss a beat.”

You can call 1-800-VERIZON, visit verizon.com or use the My Fios and My Verizon apps for assistance.

About the author:

Jeremy Godwin is a member of the Verizon Corporate Communications team and a regular host of Up to Speed. He's the team's resident tech geek and media junkie.

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