‘We didn’t miss a beat’ for our customers.
A customer service professional tells us how she's adjusting to working from home to help our customers.
Our editorial transparency tool uses blockchain technology to permanently log all changes made to official releases after publication. However, this post is not an official release and therefore not tracked. Visit our learn more for more information.
More of our content is being permanently logged via blockchain technology starting [10.23.2020].
Rosie Owens of Salisbury, MD, has spent the last 22 years helping customers with whatever they need. For that time, she was always in an office – until now.
Two weeks ago, she and the majority of Verizon’s Customer Service teams were re-deployed to work from home.
It took a big effort to make it happen, but as Rosie says, “Where we work doesn’t change how we work. We surprised our customers because we didn’t miss a beat.”
You can call 1-800-VERIZON, visit verizon.com or use the My Fios and My Verizon apps for assistance.